Jet Star helping out Virgin Blue !
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Jet Star helping out Virgin Blue !
HERALD SUN 12/06/2004
Blue in the pink
12jun04
JETSTAR'S check-in policy, which has left hordes of passengers angry and flightless, may now have delivered a record number of passengers to low fare rival Virgin Blue.
Virgin Blue yesterday reached a personal best of 40,000 passengers booked in a day – the highest number since the airline's inception in August 2000.
Some put the bounce down to Jetstar's rule of grounding passengers for checking in minutes late.
Up to 20 Jetstar passengers a day are believed to be switching to Virgin Blue after being knocked back at Tullamarine from their Jetstar flights.
But Jetstar spokesman Simon Westaway said incidents of rejected minutes-late passengers were isolated.
What's going on Geoff ?
I see my QAN shares dropped another 3 cents yesterday. I can understand you wishing to drive down wages in the "QF domestic" workforce but you can't do it at the expense of the whole Company.
Get your act together or I'm bailing out and buying VBA.
Blue in the pink
12jun04
JETSTAR'S check-in policy, which has left hordes of passengers angry and flightless, may now have delivered a record number of passengers to low fare rival Virgin Blue.
Virgin Blue yesterday reached a personal best of 40,000 passengers booked in a day – the highest number since the airline's inception in August 2000.
Some put the bounce down to Jetstar's rule of grounding passengers for checking in minutes late.
Up to 20 Jetstar passengers a day are believed to be switching to Virgin Blue after being knocked back at Tullamarine from their Jetstar flights.
But Jetstar spokesman Simon Westaway said incidents of rejected minutes-late passengers were isolated.
What's going on Geoff ?
I see my QAN shares dropped another 3 cents yesterday. I can understand you wishing to drive down wages in the "QF domestic" workforce but you can't do it at the expense of the whole Company.
Get your act together or I'm bailing out and buying VBA.
reached a personal best of 40,000 passengers booked in a day
Up to 20 Jetstar passengers a day are believed to be switching to Virgin Blue
Lets say they carry about 30,000 passengers a day with 30 being disgruntled Jetstar latecomers. That would be 0.1%.
Jetstar may be losing the PR battle at present but it remains to be seen if they can win the market share and yield war.
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yep Vb shares, thats a good idea, still around 10% down on issue price as opposed to QF at around 100% up.
So the previous best was 39,980 and Qf have bumped it up to 40000 ? Geoffrey must be shaking in his boots.
So the previous best was 39,980 and Qf have bumped it up to 40000 ? Geoffrey must be shaking in his boots.
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It was noted last week that $10m worth of VB shares were sold by VB management.
Nothing like confidence in the continued viability of the company that you manage.
Why have they sold up ?
Nothing like confidence in the continued viability of the company that you manage.
Why have they sold up ?
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Whilst certainly no fan of Jet Star I reackon the advent of their check-in rules should be implemented by other airlines.
The headline by the Herald Sun sounds like plain old spite and bias.
If thats the cost of providing an effective and on-time service then go for it!!
It's only a matter of time this procedure becomes the standard because the other operators will realise just how expensive delays really are.
Just look at Europe and the penalties applied for lateness and the end result - a bay not being available at the other end.
A good friend doing contract work told me of having to hold at a stand-off point for 35 mins at Orly Airport (Paris) because they were 25 mins late due to a late departure at Gatwick.
They were not permitted to disembark as there were no facilities to get the pax safely to the terminal, let alone air-stairs!
Slack pax that get their boarding passes and dont show up should be the next to go unless they have a valid excuse.
Pax complain naturally enough, but if it is a universal rule then they will accept it.
Besides, who's always the first to complain when the aircraft arrives a minute or two late???
The procedure of shutting off the flight 30 mins before and having the doors closed with pax aboard 5 minutes prior should be actively practiced.
The headline by the Herald Sun sounds like plain old spite and bias.
If thats the cost of providing an effective and on-time service then go for it!!
It's only a matter of time this procedure becomes the standard because the other operators will realise just how expensive delays really are.
Just look at Europe and the penalties applied for lateness and the end result - a bay not being available at the other end.
A good friend doing contract work told me of having to hold at a stand-off point for 35 mins at Orly Airport (Paris) because they were 25 mins late due to a late departure at Gatwick.
They were not permitted to disembark as there were no facilities to get the pax safely to the terminal, let alone air-stairs!
Slack pax that get their boarding passes and dont show up should be the next to go unless they have a valid excuse.
Pax complain naturally enough, but if it is a universal rule then they will accept it.
Besides, who's always the first to complain when the aircraft arrives a minute or two late???
The procedure of shutting off the flight 30 mins before and having the doors closed with pax aboard 5 minutes prior should be actively practiced.
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Gee, funny how you all don't know about the huge dramas at YBBN yesterday at the DJ terminal.
Computers went down for 1.5 hours causing major dramas on the start of the long weekend. Passengers were delayed up to 2 hours due to guest services staff having to manually check in the punters. Flight attendants were assisting out in the checkin area with que's because the pax were lined up down to Jetstar.
2 Flights were cancelled and one delayed over 2 hours.. MANY pax re-booked on to QANTAS flights.
Funny how the media doesn't get hold of this...but if it was Jet* who had the problem yesterday....well, front page news of course... " New discount airline runs into further trouble "
Jetstar sends them to Virgin....Virgin sends them to QANTAS.
Computers went down for 1.5 hours causing major dramas on the start of the long weekend. Passengers were delayed up to 2 hours due to guest services staff having to manually check in the punters. Flight attendants were assisting out in the checkin area with que's because the pax were lined up down to Jetstar.
2 Flights were cancelled and one delayed over 2 hours.. MANY pax re-booked on to QANTAS flights.
Funny how the media doesn't get hold of this...but if it was Jet* who had the problem yesterday....well, front page news of course... " New discount airline runs into further trouble "
Jetstar sends them to Virgin....Virgin sends them to QANTAS.
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Whiskery, I doubt very much if a few punters not being allowed to board a flight has any relevance to the QF share price or effect QF bottom line.
The most likely impact on the QF share price this week, was the expected sale of QF terminals and then the decision not to sell.
The most likely impact on the QF share price this week, was the expected sale of QF terminals and then the decision not to sell.
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To expand on Icarus2001's numerical theory...
This would therefore mean 29,970 satisfied passengers, none of whom are p*ssed off because they had to wait for some *sshole to drag his butt out of the QF club.
Ok I feel better now.
SG
Lets say they carry about 30,000 passengers a day with 30 being disgruntled Jetstar latecomers. That would be 0.1%.
Ok I feel better now.
SG
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QF Skywalker, I tkink most airlines ( if not all ) are pretty much the same, everybody has a bad story about one of them.
The big difference with VB is their self promotion, and their knocking of the opposition, they are media animals/sweethearts and QF are'nt.
Just look at some of their ads
The big difference with VB is their self promotion, and their knocking of the opposition, they are media animals/sweethearts and QF are'nt.
Just look at some of their ads
Just a thought.
If you were denied boarding and the jet then left 5 minutes early do you think that you would be a tad cranky?
Timmee's suggestion
effectively means that you have reduced your turn around by 5 minutes if doing a push back. If you are on a stand off bay then it is a slightly different matter - but nonetheless, closing the doors 5 minutes BEFORE your advertised departure time if effectively reducing your turn around times by 5 minutes.
Timmee - this isn't a go at you by any means - please don't take it that way - but on time performance should mean exactly that - ON TIME. not early and not late.
If you are consistently getting your pax on board and are ready to go 5 minutes before you could relaxe the check in cutoff by 5 minutes and still achieve an on-time departure and not piss as many punters off.
As a matter of interest - Ditzy Boy in a post somewhere said that they board 17 minutes prior to departure. that leaves 13 minutes between the last check in and the commencement of boarding. In the smaller airports where the distance between check in, security and the gate is relatively short - don't you think that they could be a little more "customer focused"?
After all the punters at the end of the day pay the bills and by effectively telling them to jam their ticket if they are late J* (and any other airline) stand to be the loosers.
I am not suggesting that people that check in 5 minutes before departure get on - but be a little more focused on the people that write the cheques.
If you were denied boarding and the jet then left 5 minutes early do you think that you would be a tad cranky?
Timmee's suggestion
The procedure of shutting off the flight 30 mins before and having the doors closed with pax aboard 5 minutes prior should be actively practiced.
Timmee - this isn't a go at you by any means - please don't take it that way - but on time performance should mean exactly that - ON TIME. not early and not late.
If you are consistently getting your pax on board and are ready to go 5 minutes before you could relaxe the check in cutoff by 5 minutes and still achieve an on-time departure and not piss as many punters off.
As a matter of interest - Ditzy Boy in a post somewhere said that they board 17 minutes prior to departure. that leaves 13 minutes between the last check in and the commencement of boarding. In the smaller airports where the distance between check in, security and the gate is relatively short - don't you think that they could be a little more "customer focused"?
After all the punters at the end of the day pay the bills and by effectively telling them to jam their ticket if they are late J* (and any other airline) stand to be the loosers.
I am not suggesting that people that check in 5 minutes before departure get on - but be a little more focused on the people that write the cheques.
After all the punters at the end of the day pay the bills
I am not suggesting that people that check in 5 minutes before departure get on - but be a little more focused on the people that write the cheques.
Pandering to minority groups seems to have become a national disease.
Moderate, Modest & Mild.
And especially so if the 2 who failed to check-in on time were non-male, gender neutral, divorced, non-white, non-Australian, cleanliness-challenged, psychologically and sexually abused, financially crippled, illiterate vegans, visiting their dying relative in a McDonalds store!
The press LOVE 'em, Icarus - that twang of the heart strings, that portrayal of the "little man" being hammered down even lower!
(Think I'll start a marketing agency!!)
The press LOVE 'em, Icarus - that twang of the heart strings, that portrayal of the "little man" being hammered down even lower!
(Think I'll start a marketing agency!!)
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Kap M, we think on similar terms in this case however I was actually looking for the one-eyed aboriginal lesbian with a speech impediment!!
Lets pander to that minority group !!
Lets pander to that minority group !!
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Obviously getting the flights out on time is important to any Airline.
However from a PR point of view, this action of JetStar is hard to understand.
Why don't JetStar advertise a 40 or 45 minute cut off time, with these penalties etc, then when passengers turn up at say 30-35 minutes before the flight, they could say "we will try to get you on this time", knowing that they can, however then both the passengers AND JetStar would be happy.
However from a PR point of view, this action of JetStar is hard to understand.
Why don't JetStar advertise a 40 or 45 minute cut off time, with these penalties etc, then when passengers turn up at say 30-35 minutes before the flight, they could say "we will try to get you on this time", knowing that they can, however then both the passengers AND JetStar would be happy.
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DeHavilland Driver, no worries.
My point is that the travelling public needs to be effectively toilet trained so to speak.
It's only a matter of time before Australia becomes a bit like Europe and the importance of on-time arrivals and the possibility of losing a slot can cause all sorts of hassles.
At least someone is taking the initiative.
I agree that they advertise the times and as a consequence why should the majority of on time pax be inconvenienced by one or two morons or fashionably late stragglers?
I do however believe that if late then on that ticket you may be able to list on the next flight but only once per ticket.
Hit them in the hip pocket and they will learn.
Shame we cant roll up a newpaper and smack them over the nose like a rotweiller!!
My point is that the travelling public needs to be effectively toilet trained so to speak.
It's only a matter of time before Australia becomes a bit like Europe and the importance of on-time arrivals and the possibility of losing a slot can cause all sorts of hassles.
At least someone is taking the initiative.
I agree that they advertise the times and as a consequence why should the majority of on time pax be inconvenienced by one or two morons or fashionably late stragglers?
I do however believe that if late then on that ticket you may be able to list on the next flight but only once per ticket.
Hit them in the hip pocket and they will learn.
Shame we cant roll up a newpaper and smack them over the nose like a rotweiller!!
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Here he is!! commander assdama, with his quote;
What planet are you from? If you aren't going to contribute constructively then don't post anything at all
Thats a bit rich coming from you assdama isn't it?
We know who you are assdama - why don't you go buy yourself a toupee with some brains in it?
What planet are you from? If you aren't going to contribute constructively then don't post anything at all
Thats a bit rich coming from you assdama isn't it?
We know who you are assdama - why don't you go buy yourself a toupee with some brains in it?
