radio ears
29th Dec 2017, 21:25
I flew into STN in the very early hours of 28th Dec. There was a very long delay in getting my bags landed at 0:45, did not get it till 03:00, and discovered it was damp and it had been crushed so the extending handle did not work. Due to the late hour and the frankly ugly sceans that were developing at the air side ryan air desk I decided to leave the airport and try again in the afternoon.
I waited for over two hours at the Ryanair landside customer service desk, and asked for a Property Iregularty Report form. The customer service agent gave me a look to suggest I had come from mars and I was handed a sheet with webaddresses and was told it had to be compleated on line.
I get home and guess what, it asks for a PIR reference to be obtained at the airport.... What can I do now, write off the £50 case? And what should I do in the future?
I waited for over two hours at the Ryanair landside customer service desk, and asked for a Property Iregularty Report form. The customer service agent gave me a look to suggest I had come from mars and I was handed a sheet with webaddresses and was told it had to be compleated on line.
I get home and guess what, it asks for a PIR reference to be obtained at the airport.... What can I do now, write off the £50 case? And what should I do in the future?