View Full Version : So Much for secure Boarding and Positive Passenger Count

28th Dec 2017, 00:30
How Did An Unauthorized Passenger Fly For 4 Hours Before Airline Staff (and a Supermodel) Realized?

There are many unanswered questions here.
By Chris MatyszczykSo what really happened?
You're flying from L.A. to Tokyo.

Everything has gone smoothly.

Suddenly, a fateful announcement. The plane is going back to L.A.

Yes, after four hours of flying northwest.

This was the experience endured on Tuesday by more than 150 passengers, including supermodel Chrissy Teigen and her husband, singer John Legend.

It seems that somewhere at more than 30,000 feet, the Air Nippon Airways cabin crew discovered there was someone on the plane who shouldn't have been there.

How could this be?

Teigen tried to laugh it all off as best she could.

No, really. She tried.

But this leaves serious questions of security and basic competence unanswered.

I asked ANA for its version.

A spokesperson told me: "During the flight, the cabin crew became aware that one of the passengers boarded the incorrect flight and notified the pilot. As part of the airline's security procedure, the pilot in command decided to return to the originating airport, where the passenger was disembarked. ANA is researching the situation currently to determine how the passenger boarded the flight."

Which, sadly, enlightens us very little.

The suspicion seems to be that the extra someone who got on the plane was actually flying United.

So how did this person's boarding pass scan correctly and offer them a seat on the ANA flight?

How did the cabin crew not do the basic math and discover that there was an extra person on the plane? Counting the passengers is an absolute basic.

How, too, did the passenger get assigned a seat that was empty?

And, wait a minute, ANA staff actually check boarding passes again at the door, don't they?

What, though, of the passenger? At what point might they have realized they were on the wrong flight? How could you not know that you were on the wrong airline, never mind the wrong flight?

There was, apparently, no security issue here. Apparently. Story Link https://www.inc.com/chris-matyszczyk/how-did-an-unauthorized-passenger-fly-for-4-hours-before-airline-staff-and-a-supermodel-realized.html

28th Dec 2017, 00:51
There's a thread already running on this here :