BBC knowledge

[positionalpor]

Interesting shows on BBC knowledge. Secret millionaire, undercover boss.
Now, imagine our upper management going undercover in disguise to effectively observe the " real CX operation".

[Sand Man]

These shows only have a boss undercover for 1 week. The problem is that you need month after month of back of the clock flying to really highlight the problem not just a one of flight here and there which is what tends to happen.