OntimeexceptACARS
10th Sep 2013, 13:07
Stuck between posting on this thread or the TCX forum on Airports Airlines and Routes. Flew with TCX a couple of weeks ago GLA-PMI, locally based CC. Both flights were on time, well aware of the seat pitch limitations but no deal breaker for a 2.5hr flight. As a long time GLA operator, I want them to do well, and despite recent retrenchment, they seem to be doing OK at Glasgow.
But one thing that seemed to be worse than someone scratching the cabin trim with a full set of forks was the cabin announcements. Like the UK shown Specsavers ad, the one with the Space Shuttle landing at Luton, only even more annoying.
A few weeks earlier I flew from MAN-EFL, and it was the same, though less intense, style of announcements.
Hopefully the forthcoming A321s will have a pre-recorded video for safety demos, but every single announcement on these flights was achingly crass in its tone. Nothing wrong with the content, but after the safety stuff, enroute info, duty free, meals info, charity collection info, were all delivered in the same tone that made my hands clench.
Please please TCX, train your crews to speak in a tone that doesn't give the impression that "you're all mindless idiots". You can be authoritative and clear without resorting to this.
If you need to, take a lesson from most European airlines or even BA, who come across as informative and pleasant. Not blaming the CC themselves, its your management that teach you to speak in this totally unnatural way, almost like Jeremy Clarkson impressions!!
Worse things happen in aviation, but to still have this relic from 70s CC training is wrong! I'll get my grumpy old man coat now.... :}
But one thing that seemed to be worse than someone scratching the cabin trim with a full set of forks was the cabin announcements. Like the UK shown Specsavers ad, the one with the Space Shuttle landing at Luton, only even more annoying.
A few weeks earlier I flew from MAN-EFL, and it was the same, though less intense, style of announcements.
Hopefully the forthcoming A321s will have a pre-recorded video for safety demos, but every single announcement on these flights was achingly crass in its tone. Nothing wrong with the content, but after the safety stuff, enroute info, duty free, meals info, charity collection info, were all delivered in the same tone that made my hands clench.
Please please TCX, train your crews to speak in a tone that doesn't give the impression that "you're all mindless idiots". You can be authoritative and clear without resorting to this.
If you need to, take a lesson from most European airlines or even BA, who come across as informative and pleasant. Not blaming the CC themselves, its your management that teach you to speak in this totally unnatural way, almost like Jeremy Clarkson impressions!!
Worse things happen in aviation, but to still have this relic from 70s CC training is wrong! I'll get my grumpy old man coat now.... :}