DO CX cabin crew give a stuff?

[MrClaus]

I know. Most of the new cantonese girls have crap english and CX has done a pretty good job of dumbing down the front end product over the past decade. That is a given and not what this thread is about.

It is more than that . I have noticed a distinct fall in standards, both sitting in the front end and in the back on ID travel, since the cabin crew didn't get the payrise they wanted at the end of last year. At first I thought it was just me, so I sat back and watched, asked other guys and other non-staff passengers what they thought. I even had one frequent business traveller tell me that after 20years of flying with CX, she has decided to try other airlines. This is someone who has been buying a business class ticket to North America every 3 months for the past 20yrs. Meanwhile the management is too busy congratulating themselves over the record profit to notice. If CX gets some real competition in the premium market then they are going to get taken to town. The service seems to be in the beginnings of a terminal decline.

[MrClaus]

I think the speed is efficiency problem is a particularly Hong Kong problem. I have noticed it in restaurants as well. In fact the other day I was sitting in business and at the end of the meal the FP gave me one of those little macaroons in a box. I was reading a book and decided to eat it after I finished the paragraph. Before I had a BC working in business whisked it away before I could even protest!

I also agree that there are some outstanding cabin crew who put up with some absolute crap for not much money. What I am talking about, and I may be wrong as I have been many times before, is a fundamental change in the morale of the cabin crew. I think that they are very demoralised and the lack of adequate monetary recogntion for what they do has been the straw that broke the camels back. I think that there has been a fundamental change in attitude.

[betpump5]

Lead by example is the key here.

CC have been shafted, just like the rest of us. If the management can't make the effort to show these girls how much they are worth to the company, then it figures that they will not put in the effort themselves.

But looking at the bigger picture, these girls are still miles ahead of our competitors. Maybe I have been lucky to have ID flights where I have only seen excellent service from everyone involved. And maybe you have been unlucky to have had the crappy flights. Swings and roundabouts.

[Capt Toss Parker]

The do give a stuff ... only when they're trying to get in early at sparrows fart in the morning and get a free taxi ride home, despite hardly ever offering the drivers a ride home.

What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time? ...........

And now that you've worn out the speaker on the intercom asking me the same question 500 times I need to make some minor adjustments ...

Cost index 0 "check" Econ Descent 0.85/270 "Check" 5kt taxi "Check"

Ohhhh look we're no long early ...(LMFAO) ... "Check Check Check Check"

After all I'm a company training captain and it's in our best interest to save fuel if we are early!

[Captain Dart]

I nearly lost it when, at the outport hotel six hours before pickup in the computer room:

(imagine Filippina accent) 'Arre we going to get therrre earrrrly?'

If it's not the taxis it's the bloody Manila flights!

[jonathon68]

My response to the 'Arre we going to get therrre earrrrly?' is

"that depends on several factors, including the service to the flight deck"

[badairsucker]

I tell them "NO, not early today".

[crwjerk]

I tell them, "fat chance, I'm in overtime"

[Fair.Pilot]

Please tell the beautiful CX crew when in ICN, "Please don't sneak into other
airline's crew lounge to use the Internet!"

[Gravox]

I'd agree that the service is dropping. ON a recent flight to Bali, almost the entire economy section was laughing at the Flight Attendant as she was walking up and down the aisle saying "Fasten seatbelts, fasten seatbelts" in a high pitch monotone voice. Even with everyone in fits of laughter she continued her stupid monotne calling. The odd part was on a 1 to 1 basis she was actually really responsive and talked normally.

After talking to several friends who have flown CX, not many of them were complementary about our product or service. Hope Slosar fixes this up.

[VR-HFX]

Most do their very best which is more than I can say about how the company treats them.:mad:

Not exclusive to CX but that doesn't make it right.

[wongsuzie]

Wow, so much angnst.I always get requests to ask the girls (pretty ones) to socialise during outport, now can u see why they are reluctant..

[Waterskier]

I just flew long-haul staff travel in Business Class and I would say the girls do a great job. I can sense that perhaps some of their enthusiasm has been dumbed down, but I still think our service is far superior to any North American carrier.

[The Wraith]

Using North American carriers as a benchmark is really not setting the bar very high, though, is it? EasyJet has better service than most American carriers!!:ugh:

[elgringo]

I agree.. US airline service SUCKS...all of them, years of abuse from management and the typical US attitude..

(I am from US)

[SloppyJoe]

Some care some don't, you dont need to be in the cabin to see this. I am sure everyone who is reading this and works for CX knows there are some flights where hours pass without even a call from the cabin. I expect the cabin service is pretty poor on those flights as they obviously don't care about doing their job.

[Ex Douglas Driver]

Lets quantify how the travelling public feels about CX...

Satisfaction with International Airlines used in last 12 months
http://www.roymorgan.com/roymorgan/library/l87026_8.jpg
[Roy Morgan Research] Roy Morgan Press Releases (http://www.roymorgan.com/news/press-releases/2011/1309/)

[crwjerk]

I'm pretty sure it's not the "Yes girls" that the public are voting for here, it'd be the jam packed back breaking seats, the regular Pax entertainment system breakdowns, and the clapped out old A330's in general.

[off_off_dim_and_off]

You can't blame them for the low morale and lack of initiative. Low pay is only part of the reasons. You can't dismiss the fact that there are some intelligent and hard-working cabin attendants. But when the whole ISD culture is based on back-stabbing and arse-licking, those who work hard quietly are at the very bottom of the food chain. What can you expect from them? Just looking at those "fast-tracker" makes me sick.

[crwjerk]

Flying with fast tracker pilots makes me sick too.:ok: