hotnhigh
27th Mar 2011, 22:56
Future of Leadership - Alan Joyce (http://leadership.bcg.com/asia_pacific/joyce.aspx)
In crises, you need to make quick and rapid decisions without perfect information. You need to make decisions and then correct them, if necessary. There needs to be clear direction on what the organization needs to do.
At the same time, as President Barack Obama’s chief of staff said, “You never want a serious crisis to go to waste.” It gives you an opportunity to make significant changes in the business. The crisis was a great opportunity for us to accelerate our people agenda, our change agenda, and several important strategic issues.
A lot of organizations may go into their shells during crisis, but we made big, long-term strategic investments while managing the cash and profit-and-loss position of the airline.
In crises, you need to make quick and rapid decisions without perfect information. You need to make decisions and then correct them, if necessary. There needs to be clear direction on what the organization needs to do.
At the same time, as President Barack Obama’s chief of staff said, “You never want a serious crisis to go to waste.” It gives you an opportunity to make significant changes in the business. The crisis was a great opportunity for us to accelerate our people agenda, our change agenda, and several important strategic issues.
A lot of organizations may go into their shells during crisis, but we made big, long-term strategic investments while managing the cash and profit-and-loss position of the airline.