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CRMfella
29th Mar 2010, 13:57
I found an article on this particular airlines methodology in accessing Behavioural Markers System. The article was about 8 year old nevertheless very informative.
I am wondering if anyone reading this thread is from Lufthansa and is willing to share more information on the implementation method of this behavioural marker system.
The contact person then was Capt Heinz Burger,....any further leads from here.
Thank you for reading.

CRMfella