FlyGlobespan - 6

[Shiny side down]

Jethro15.
What do you base your statement on?

[jethro15]

Jethro15.
What do you base your statement on?
Info from within.

[iflycwl]

What aircraft will Fly Globespan be using on the BRS-YHM route for Summer 2008 - will this operate via DUB ????

What frequency ??

[4567]

They will be using 757 on the BRS-YHM route ! and yea they go via DUB every monday beetween Monday 26 May 2008-Monday 20 October 2008 !

[markbarbera]

Is this the full schedule for YHM or will there be more added in the coming weeks?

[4567]

I think that is the full schedule there will be 1 flight in a day from the UK unless they use 737-800 on some routes to YHM via KEF ! Whats A/C will GSM use on the flights to BOS and on the EDI-SSH route ?

[mm0wkj]

Nice to see GSM back to their usual standard with the departure of the Neos A/C .... SFB flight 3 hours late this morning

[Callsign Kilo]

Such vital information, that you felt it necessary to add it twice.
The 0915 BA Shuttle to LHR is also delayed as well

Ohh, and there was a near 5 hour delay to a MYT flight to Lanzarote yeterday. Just incase anyone is interested.

Haven't added it to the 'Glasgow' Airlines, Airports and Routes thread though ;)

[Deeko01]

Hi,

They must have had a problem with one of the 767's as CEOD went to LHR yesterday to do the route to India, and CDPT is on its way to Glasgow as l type from Heathrow to go and do the Sanford.

Hope the pax dont mind the Air India Livery!

Agree with Callsign Kilo though think it a little unfair to highlight each delay as it happens, every airline has this.

Cut Flyglobespan some slack.

[GSM SCOT]

NEOS ? The NEOS contract finished last month. All flights now being done on GSM's own aircraft.

mm0wkj if you are that interested in our departures/arrivals you could have posted the numerous early/on time arrivals we have achieved this month.

[mm0wkj]

Such vital information, that you felt it necessary to add it twice.
The 0915 BA Shuttle to LHR is also delayed as well

Ohh, and there was a near 5 hour delay to a MYT flight to Lanzarote yeterday. Just incase anyone is interested.

Haven't added it to the 'Glasgow' Airlines, Airports and Routes thread though ;)

Yeah that would be of interest IF THIS WAS A BA or MYT PAGE...lol... And as I have relatives in Sanford waiting on family off this flight who check this forum then yes, to them (and anyone else using GSM) it could prove vital... :ugh:

I put it on the Dibb as well,,, did you miss that?

[mm0wkj]

GSM Scot..

SFB
NEOS ? The NEOS contract finished last month. All flights now being done on GSM's own aircraft.

mm0wkj if you are that interested in our departures/arrivals you could have posted the numerous early/on time arrivals we have achieved this month.

------------

But wasnt it a Neos A/C that did the SFB run earlier this week? And most of the on times this month???. just wondering as last the last listed termination of the flights for the Neos A/C was 21st November. Did that change?. Even you posted that the Neos contract was until at least the 17th November.

Anyhoo. You've been quite on Cabincrew.com. A few members are wondering where you've been hiding or had simply gone off in a huff with TD!!...lol

[Callsign Kilo]

mm0wkj

So despite your negative overtones directed towards GSM, your family are still flying with the airline!! Every single one of your posts on here relates to Flyglobespan and nearly every one has hardly anything good to say about them. I must be missing something here.

And I also doubt you would share the same interest as you do commenting on delays of other airlines, even if there was a MYT or BA thread!

[mm0wkj]

My apologies, there must be something wrong with me if all I can see are the negatives............Oh, wait a minute, redundancies, last minute flight cancelations, stranded pax, current crew slagging their own company, forums and chat rooms full of disgrunteld pax and staff, small claims being settled out of court, voted worst ever for punctuality....Hmmmm, look like bad points to me.

Good points... Crew (but they're sacking them), won a 'Best Holiday Airline' award...................................................oh dear... sorry, fell of my chair again.

And yes we decided to try them again, thinking they couldn't possibly be as bad as they were earlier in the year... Still think they deserve a 2nd chance.

Agree that every airline has its problems. Difference is most others have an infrastructure and organisation to handle them. Even Virgin made a total hash of their service initially, now look at them. Hopefuly GSM will do the same and the mess they made this year has given TD the kick up the a55 he needed. Then again, theres probably so many of his managers up there he wouldnt feel it anyway.....lol

Hope Watchdog is kind on them next week too. I hear they're up for another go.

Better get the thread back on track now or you'll have the moderators on you....

[mm0wkj]

I sincerely hope so.

Short haul.... great. Long haul. Improving but needs to try harder. Customer relations... Oh dear.


'And as for the Watchdog comment, I doubt very much that this will happen. It was rumoured for this week and the previous week before that. I will wait and see. The first show wasn't much to write home about anyway'. Heard watchdog were chasing those who raised court cases but settled out of court. If it is aired I hope they mention the changes they're making to improve...

[Callsign Kilo]

mm0wkj

If you want GSM to get back on track and you believe that they offer a service of value to the people of Scotland then why hammer them on open forums? That's what I don't get?

Negative comments do not help the efforts that GSM are making to get back on track. I would like to see people realising this, and let them get on with it

[fluffjocky]

mm0wkj

All power to your typing fingers and dont let up on these tw*ts. I lost a job, over £800 and the only chance I had to see my youngest son before he went to Australia because of those f*ck artists at Globespam. the day before I was to fly to the US they cancelled the flight and didnt even have the courtesy to call me. not til I arrived to check in did they tell me and the other 40 odd passengers that the flight had been cancelled. 4 months of planning ruined all because of them.

And you ... Callsign Kilo. Try telling the hundreds of people screwed by globepam to lay off them..... If you had been at the airport that day you'd have seen that each and every one of those people would have climbed over their dying kids to rip the throat out of the c**t responsible. you spnd months saving, planning and working out every details of a one off trip then have it ripped away from you at the last minute by Globepsam and see hoe kind you want to be to them......

mm0wkj... I salute you and anyone else responsible for pointing out what a farce Globespam are through this and any other forum.

[carbheathot]

Aren't we all sad that we've nothing better to do than surf on this forum.
I wonder how many are professional pilots on here, 5% maybe?. I'm not ,of course but i read stuff about Globespan because they have made such a pigs breakfast of my home airport that I doubt whether it will survive another two seasons. To those like fluffywhatsit you have my sympathy, I know what its like to have your plans trashed by these incompetents they have no place in todays customer led service environment, to those who work for them, I suspect the more astute amongst you are looking for alternatives to pay the bills. GSM are a becoming a bad joke and the nonsensical spin put about by the award of Scotlands Airline of the year (or whatever it is) just tends to illustrate what a third rate country we are becoming, the FAA ,or simply consumer pressure in the states would have removed this bunch years ago had they had the temerity to set up operations in the U.S. :p

[allan1987]

GCDPT will fly back sfb-bfs-gla then will fly to atc lasham for its C Check and repaint then and fly back to gla or edi and will be back in use with flyglobespan from 24th May 08 to be used on gla bfs-sfb and gla-sfb and other routes

GCEJM will fly out of atc lasham some time next week and go to gla for flights from 30th November 07 goin to and from gla-bfs-sfb and gla-sfb then it will go on other flyglobespan routes after the 23rd May 08

GCEFG will back back from Air India in May 08 and will go back to flyglobespan

GCEOD will come back on mid or late jan 08 from Air India then will be leased stright out to Santa Barbara Airlines

:E

[ROSSKi MYT]

Glad to hear thta there own 767 will be doing s08, is CDPT not being used all winter?

[matkat]

Alan as a first post congratulations as everything you wrote is wrong, not one thing but ALL, example ATC Lasham do not have a B767 approval.And the rest is also guff.

[GSM SCOT]

The NEOS contract ended at the end of October. All SFB flights have been done on G-CEOD until today

[Mr @ Spotty M]

Bloody hell that is one big long "C" check, "will fly back sfb-bfs-gla then will fly to atc lasham for its C Check and repaint then and fly back to gla or edi and will be back in use with flyglobespan from 24th May 08".
Sorry maybe the paint job is being done by the use of a pencil paint brush and not guns.;)

[groundrat]

bloody hell-this thread is in serious danger of being closed down again!even my anger and frustration wasn't that bad mmokwj-and i loathe this crowd with a passion:}

[Shiny side down]

Might I suggest.

If you are pax, and unhappy, use the appropriate methods and channels of contacting the company to discuss your case. Public uncontrolled anonymous internet sites are not the ideal route.

If you work for the company, it's fine being annoyed at anything that has happened, but at some stage you either have to be part of the effort to help the company resolve any problems and move on, or go to the place where the grass is greener. That time is now.
Whatever it is, as with all things, quick fixes are very elusive, and often create more problems. Solid thought through strategies take time to implement and bring results.

Rehashing the same comments over and over is simply wasting space now.
For what it's worth.

I have had the dubious pleasure of working in places that are truly bad, both aviation and engineering. I see a lot of effort and commitment here, that were missing in those other places.

Time will tell.

[Mr Angry from Purley]

Matkat

Didnt ATC Lasham work on the FJET 767 a few years back ? :\

[Blackball]

Well now Groundrat and mmOwkj, I do not have any axe to grind one way or another but I can't help noticing that both of you keep on reiterating the same old story of how you were delayed on your flights with GSM. Annoying I agree, frustrating I will also agree with. It does occur to me though, that GSM as a scheduled service operator had the option just to cancel the flights that you were delayed on, refund your money and leave you and your families stranded where they were. In fact they never just cancelled but tried their hardest to get everyone either home or to their destinations. Admitedly they did on occaisions go via odd stop-overs but they did eventually arrive. Perhaps though you would have prefered your families to have been left stranded and have to pay a Normal high fare, that of course is always your choice and right. Might I suggest next time you wish to avail yourseles of air transport you elect to pay the higher prices and go via LHR or MAN etc.

[ggspn]

Canceling flights mean refunding money. Refunding money means less money for GSM. Not canceling flights had nothing to do with trying to get families to their destination, it was about keeping the money. If they really cared for the families they would have offered light refreshment vouchers during the delays / offered refunds if pax decided to cancel their delayed flights etc etc. I'll never understand why some people lie for GSM. I've met the bosses, they don't care for passengers feelings - FACT. :rolleyes:

You wont understand the rants on the forums if you've never been an unfortunate previous employee or an unfortunate previous passenger with GSM.

There are angry employees, ex-employees, passengers, customers, travel companies, engineers, handling agents and other contractors for a reason. There wasn't a memo put out one day telling people to bash GSM. It's GSM's attitude that's done it.

If you don't like the insults, don't read them. If the insults hurt/annoy you, deal with it, as you admire a poor company.

Lastly, there are LOTS of airlines with problems / delayed flights. However, people will always nitpick GSM, as they're one of the worst. Their own fault.

[4567]

If Scotland lost GSM they would lose alot of routes that no other airline such as easy jet, jet2 and ryanair cover. There only now starting to launch european routes from Scottish airports ! Are GSM re-launching BOS from Gla ?

[Blackball]

ggspn, I can deal with any insult especially as I have no axe to grind, you on the other hand along with others obviously do have an axe to grind. All I was doing was pointing out the fact tha GSM did not cancel flights in fact they did offer vouchers I know as I was a recipient of one.(FACT). Yes I was delayed as was my family but we got there and at a cheap price.

[ROSSKi MYT]

Would FlyGlobespan have any future plans to convert a 757 into full business class and do something like GLA-JFK/EWR

[Skipness One Echo]

Every US route ever flown from Glasgow is filled from Economy first, suffers from poorer yields and is incredibly seasonal. If American couldn't fill the business cabin, it's comic to think flyGlobespan will fill the entire aircraft with suits.........
The short answer is NO.

[ggspn]

Blackball, at the end of the day you don't truly know what GSM are like. You've experienced one delayed flight and got vouchers for it. "Yey."

I've sat in a room grinding my teeth because GSM were debating if it was "cost effective" to give vouchers to passengers for a 4+ hour delayed flight. I remember menzies at EDI begging for permission to give out vouchers, only for GSM to say "No, the aircraft will be leaving soon anyway." They wouldn't even give passengers vouchers to use on board the aircraft. I genuinely felt sorry for gate agents / dispatchers that had to deal with 170 angry passengers.

Does anyone remember the 2 weeks of GLA-FAO flights that operated with 15+ bags down each flight because the 737-600's were used instead of the 738's. (Less hold space). Where was GSM's compassion?

:rolleyes:

[4567]

Where will all of GSM'S different 737's be based during summer 08 ?

[ROSSKi MYT]

The 738 are all usually GLA Based and over the winter i know at least 1 737NG is EDI based. The 736 are also usually EDI and i think the 733 are being disposed of. Are there anymore aircraft heading GSM way

[4567]

I thought the 737-300's were maybe being kept to be used on the flights from ABZ and MME with each airport getting 1 based for summer 08 anybody know whats happening with them ?

[matkat]

My apologies I should have said that they have coverage for B767-200s GSM B767 fleet are -300s so Lasham has no capability for GSM.

[allan1987]

oh right sorry about that um where would it go to get its c check and how long will it take to get one and the seat layout for 14th december goin to florida for 3 weeks and it is 3 seats each side with one aisle and Business class seat pitch is 38" 30 November 07 -23 May so it should be G-CEJM unless they are just going to stay with G-CDPT all winter :confused:
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[Sheep fancier]

"Every US route ever flown from Glasgow is filled from Economy first, suffers from poorer yields and is incredibly seasonal. If American couldn't fill the business cabin, it's comic to think flyGlobespan will fill the entire aircraft with suits.........
The short answer is NO."

Skipness One Echo, can you point me in the direction(s) of the Continental and US Airways balance sheets for the GLA-PHL and GLA-EWR routes, thanks.
And while you're at it can you enlighten me as to why American ran the GLA-ORD service at a loss for 16 years, thanks again.

[Skipness One Echo]

OK 1990 NWA fly GLA-BOS transferring from PIK. Pulled 1994 with the competition and the ability to code share with KLM ex AMS. Also losing money in the winter as the DC10-40 was way too big out of the summer season.
AA GLA-ORD, arrived summer 1990. Ends year round service in 1994 as the demand up front wasn't there to keep things going in the winter. Operated seasonally from 1995 until the number of transfers heading for Florida dies off due to more direct flights from Glasgow.
United on GLA-IAD from Aug 93 to Jan-95. Lost money.
Continental GLA-EWR starts 1998 and does well and soon flies as a DC10. Then comes 9-11 and later service introduced to EDI which now has more capacity from Scotland.
US Airways seasonal only.
American didn't ( always ) lose money on ORD, however they admitted they could make more money using the aircraft elsewhere so clearly not a high yield key business route.
As for Continental GLA-EWR, it has gone from 11 flights per week summer 2006, to 10 in 2007 and 7 in 2008. Go figure.
Air Canada also tried year round services aimed at the business market for a bit in the late 90s and went to seasonal services only before pulling out after 40 years +

[AEUENG]

Can anyone disclose how long the FGS 767's will be based in Mumbai on the Air India contract and what is happening with one of the 767's supposedly going to Santa Barbabra Airlines in Caracas?

Cheers all

[Sheep fancier]

Can you add the United balance sheets to my other balance sheets requests, thanks.
As for COA having more capacity in Scotland, yes, only on the EWR route during the summer, during the winter the GLA service carries more pax, fact, you'll be giving us the yields shortly, along with the AAL and US ones, I can't wait.
I believe the COA summer schedules aren't finalised yet from Glasgow, but they still have to compete with US, FlyGlobespan to BOS (possibly) and numerous other carriers to Florida and Las Vegas.
I personally have used the AAL GLA-ORD service twice, the GLA-EWR service 3 times, and the GLA-PHL service 5 times, every flight except one was near as dammit full, no, I don't know the yields, but you obviously do, please share them.
Delta will be appearing shortly at EDI on the EDI-'New York' route, hopefully the yield on that one beats their expectations of the withdrawn EDI-ATL which I'm sure you'll be posting shortly.

[Skipness One Echo]

Sheep fancier calm down and think about it for a mo. You KNOW it's all about yields. A full flight doesn't mean squat if the yields are poor. I flew ABZ-LGW last weekend but it's being axed as the yields will fall when the oil traffic changing to the Houston service is lost when that moves to LHR in the summer. I can't access the privileged company data on yields but this was the reason publically given for NWA pulling out, AAL pulling out, United pulling out and Delta leaving ATL-EDI for a last ditch try at JFK-EDI in the summer. If I'm wrong, then what's your explanantion? Is US Airways flying year round yet? Why not? Because to fill the seats in winter they have to sell them at silly prices and lose money.

[Sheep fancier]

I don't recall any 'press releases' re the reasons for the American withdrawal from GLA nor the United withdrawal from GLA.
'Rumours' at the time had AAL withdrawing due to them getting (supposed) better yields on a South American route with the 767-300 used on the GLA flight, the GLA-IAD United route was a weird one to start with.
NWA consolidated most of their European ops at AMS and moved the a/c to the Trans-Pacific routes, fact.
GLA still handles more Transatlantic pax year round than any other Scottish airport, but moreso in the winter when only COA operate from EDI and GLA.
As for Business Class pax, I'm told at times there are NO seats available from GLA on the EK DXB flights.

[Skipness One Echo]

So what's your explanation then? Why aren't airlines queuing to fly all year round from Glasgow to reap the whirlwind of high yield business class fares?

[Sheep fancier]

You tell me, you have access to their balance sheets, apparently.

[ROSSKi MYT]

We have a few airlines doing trans-atlantic year round remember-
GSM-SFB
Zoom-Toronto, Vancouver, Calgary
CO-EWR
TSC-Vancouver & Toronto.

[groundrat]

Well,well,well..and to think,i was finished with all this and then,suddenly GSM do something that personally upsets me:G-CDPT(in all its AI livery)arrives from its tour of duty into GLA along with a stowaway cargo of live cockroaches!:bored:Did they inform Ports and health authority?NO!Did they hell as like!!!Why do GSM think they can continue to get away with these blatant breaking of the rules??Nobody else does it to such extent!Not to worry though,i mentioned it to a close friend in the BAA just so they could check it out and see if there was any "truth" to the story.If it is, i believe the aircraft should have been fumigated according to current regulations and guidlines??Oh well,i guess we'll just have to wait and see what the outcome is:if untrue,it would seem that there are more people than those of us on PPRUNE who have an"axe to grind".:rolleyes::rolleyes:

[mm0wkj]

'Blackball'

You obviously cant be referring to the same Globespan when you wrote "It does occur to me though, that GSM as a scheduled service operator had the option just to cancel the flights that you were delayed on, refund your money and leave you and your families stranded where they were. In fact they never just cancelled but tried their hardest to get everyone either home or to their destinations".


Tell that to the 40 odd people someone mentioned who turned up at the airport to be told...'the flight has been cancelled'. The hundreds posting on counless other forums with the same stories of cancelled flights. The hundreds stranded in NY earlier this year still trying to get something back after GSM dumped them. Then, just for good measure do a google search using 'globespan cancelled flight' and be sure to read the 400+ entries before making a fool of yourself. They have, and will cancel flights as deemed nessesary to remain cost effective. The quote it in their own documentation and on the first few lines of their web pages. Problem is, they have cancelled at very short notice with little or no warning to customers.

I wont comment on some of the posts re GSM trying their hardest, I'll let you read those for your self.

Yes, airlines do have problems, they will try to assist but they need a customer relations department to do that properly. GSM dont have one so they rely on agents (who are sick of GSM) to do it for them. And the poor staff are the ones that suffer the brunt of it with management hiding until the dust settles.

If you want to know just how bad the staff feel about it, just check out cabincrew.com and see how many staff mentions there are about cancellations, delays, customer complaints and general apathy for the entire operation.

GSM need support to keep going but support will only come from delivering a reliable service and treating their staff and their paying customers with the respect they deserve. The monumental screw ups of summer 07 have bitten hard and only after counltess customer complaints and postings on forums pointing out where they have gone wrong have they sat up and made an attempt solutions.
Fixing it would appear to have cost them dearly with bases closing, flight schedules changes, staff redundancies and yes, more flights cancelled, but if they come back stronger then good for them. If they hadn't thought they could run a service with staff and equipment being stretched to the limit in the first place then none if the summer fiasco would have happened, none of the negative posts would have been written and they wouldn't be under such close scrutiny, not just by customers but also by airline authorities. Things must be bad if it gets to that stage.

Management have learned their lesson but at the expense of custom and a bloody nose. The bloody nose will heal but it will take something special to gain a lot of customers trust again.

Someone rightly pointed out that they are one of the only carriers running direct servcies to some locations from Scotland and pax do have the choice of travelling to London or Manchester etc to connect. In a number of cases the costs are significantly cheaper doing so but for the convenience, some will put up with a little disruption. The line of acceptance in todays world for poor service is growing ever thinner and GSM are finding out just how thin it is becoming.

[4567]

Have GSM got any more routes to launch ? See the 767's with Air India are they crewed by GSM crews ?

[AEUENG]

what are the plans for the 3 767's that GSM have? How long are the current two aircraft flying for Air India for? I heard that the third aircraft is going to Santa Barbara airlines in Venezuela? If so, how long for?

Thanks in advance.

[mm0wkj]

AEUENG

This link should help you with that....

http://www.jethros.i12.com/menu.htm

[AEUENG]

mm0wkj,

Thanks for the link, unfortunately the site is down at the mo but hopefully it will come good.

Cheers

[mm0wkj]

AEUENG.

Yip, too many hits yesterday. click the top link (Fleet Listings) then Flyglobespan.

[nickmo]

And this week the BBC threw in its lot as well with the report on the Watchdog programme with crew interviews and claims...

Quoted on the Watchdog reports site:

'.......A pilot has told us he was offered an inducement to falsify flight records. This would’ve meant cabin crew flying into hours which are deemed unsafe by the Civil Aviation Authority (CAA). The working hours of flight crew are strictly controlled by regulation, for the safety of crew and passengers.

Two other cabin crew members have spoken to us, although they’ve asked to remain anonymous. One claims she was pressurised into flying even though she says she hadn’t had enough rest.
The CAA has also confirmed that on 30 October 2007 a Flyglobespan plane flew across the Atlantic Ocean to the US without all the appropriate safety equipment on board.....'

and there is some other info as an update to the feature about dissatisfied pax from ealier in the series.

Is this very damaging for the airline (& does every pax even see the stories...?) or will people still carry on until the licences are revoked and other options have to be taken.....?

[4567]

Is Boston coming back for next year ?

[ROSSKi MYT]

08:00GSM725PFILTON RAF


Anyone know why, what aircraft and what for



08:00GSM725PFILTON RAF

[allan1987]

GSM725 is gla-sfb and gla-bfs-sfb and i wonder what plane is being used for it tomorrows flight to sfb (i think it might be G-CEJM).

[ROSSKi MYT]

It Arrives From Fliton And LAter Departs to BFS/SFB. What Is CEJM Currently Being Used On. Are They Going To Get It Winglets?

[allan1987]

i dont know unless it might be G-CDPT coming back from its c check from there (Filton Aerodrome) or did G-CEJM get moved to there from atc lasham?

[Deeko01]

Hi,

Its G-CEOD that is positioning from Filton to Glasgow.

Cheers
D

[luvly jubbly]

G-CEOD went to Filton to be painted in Santa Barbara Colours.... It was still in GSM livery when i left it at LHR

[Patrichards]

G-CEOD departed Filton 08.35 as GSM725M straight out of Air Livery.
The only differance I can see from my before & after photos is the engine cowlings are now white not red.

[ROSSKi MYT]

What is the situation with GSMs 767
Where is eacha 1, When will they be returning or going on Lease, what will be here for s08. Also does anyone have photos of GSMs aircarft cabins, cant find any anywhere. Especially the 767

[4567]

This page has different pics of GSM plane interiors !
http://www.bebo.com/PhotoAlbumBig.jsp?PhotoNbr=1&MemberId=2940397609&PhotoAlbumId=3556060916


Is that GSM's full schedule out now or have they more routes to launch ?

[luvly jubbly]

Another email just arrived from head office.

KN has resigned for personal reasons, so that's another of the ex-Cougar management team gone. TD now Chairman and Managing Director.

Any thoughts??

LJ

[Albert Hall]

I've never heard of the CAA refusing to accept someone continuing as a postholder to be described as "personal reasons" before, but I suppose it could be. Looks like TD has claimed another scapegoat to save his own skin.

[yellowplane]

I flew with Globespan during the summer this year - the flight was delayed 3 hours from Stansted and around 2 on the return. There was absolutely no assistance offered to pax at all - I wrote to Globespan muttering a great deal about the lack of customer service but to no avail. The flight, according to them (which may be true) was only delayed 2.55 outbound and therefore basically, tough!

The recent programme on Watchdog seemed very similar to our experiences with the carrier.

[Carnethy]

Dear Yellowplane
What exactly do you want? It wasn't a long delay....I was 10.5 hours at Hamilton & never got anything. I never complained - at the end of the day you just have to get on with it and sit it out. Relax, chill, have a drink, read a book or something. Every airline suffers delays....it's the nature of the beast. You are not entitled to anything in the way of renumeration for a 3 hour delay.
It's actually getting quite boring listening to everyone bleating about GSM and delays. As many flights are early but no one ever mentions that?!! Here's a couple from tonight :
Edinburgh
17:40 GSM324 ALICANTE EXPECTED 1727
Glasgow
17:45 GSM472 MALAGA EXPECTED 1735
19:40 GSM662 TENERIFE EXPECTED 1930
20:45 GSM238 PAPHOS EXPECTED 2037
GSM have opened up a whole new network of routes from Scotland and this should be applauded :D not knocked. Nuff said! :*

[PPRuNeUser0178]

Yellowplane,

For goodness sake, did you not realise that as a customer it is your duty to not complain in the face of poor service, it is also your duty as a paying customer to be thankful that you actually have this service from your local airport, or aiports as is now the norm these days.

It is GSM's right to expect you to be happy with a late flight, no information or customer CARE.

You as the customer are here to support GSM get into shape and line its directors pockets, not for your own self serving interests of travel and leisure!

Huh, pax, when will they ever learn?

[ROSSKi MYT]

Yellowplane honestly!!!

I have suffered worse delays and do you see me complianing? NO
Man- Rho (FJE) 3hrs there, Didnt bother Me, Its Life, 3 hrs is nothing. Tough is correct, 3 hrs honestly, thats nothing!!

[Carnethy]

Ezydriver, there is no need for that sarcasm. I was merely pointing out that a 2.5-3 hour delay is not normally sufficient to warrent meal tokens, drinks vouchers, etc. I am not aware of any airline where this is the case, if there is please let me know.....I will book all my flights with them.

Yellowplane, maybe you could elaborate as to what support/assistance you were looking for?

[IDR]

easyJet offer LRV`s after 2 hours delay...

[caaardiff]

Correct me if im wrong.
Wasn't there an EU law that was recently put into place. And this law states that refreshments must be given in any delay 3hrs+ and more so 5hrs+ etc.
If vouchers are issued before this time then count yourselves lucky! An airline that chooses not to issues vouchers until 3hrs is well within their rights.

If your flight pushed back 2.55hrs after departure time then your not entitled. If it was 3.01hrs then you have a case.
All Airlines suffer delays, big deal, it doesnt mean that an airline that has recently has bad press needs to be highlighted and given more bad press.

[Shiny side down]

I thought it was 4 hours+

Stand to be corrected. Source of information would be good.

[Exasperated]

I thought it was 4 hours+
Stand to be corrected. Source of information would be good.
This is covered by the following regulation
Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91
The relevant details are listed below
Article 6
Delay
1. When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure:
(a) for two hours or more in the case of flights of 1500 kilometres or less; or
(b) for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or
(c) for four hours or more in the case of all flights not falling under (a) or (b),
passengers shall be offered by the operating air carrier:
(i) the assistance specified in Article 9(1)(a) and 9(2); and
(ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a).
2. In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.
And the assistance offered should be
Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.
Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.

[IDR]

If your flight is delayed, then the airline must look after you whilst you are waiting.
The regulations state that you must be given assistance after a certain time. For short flights (under 1500km) this is 2 hours, between 1500 and 3500km it is 3 hours, and 4 hours for all other flights.
You must be offered the following assistance:

appropriate meals and refreshments
two telephone calls, faxes or emailsIf an overnight wait is required, then you must be given hotel accommodation including transport to and from the hotel.
These benefits must be offered to you free of charge. The airline cannot ask you to purchase these yourself and then claim back the amounts later.
Delays Longer Than 5 Hours

If the delay is more than five hours, then you are entitled to a refund if you prefer. If you are already part way through your journey the airline must fly you back free of charge to your original departure point as well.
If you decide to abandon your travel plans then you will almost certainly not be able to recover any consequential losses, for example, hotel accommodation paid for at your destination. You may, however, be able to claim against a travel insurance policy if you have one.

[TSR2]

Ah ...... but what about the get-out clauses.

[Flightrider]

There are no get-out clauses on the provision of welfare - you have to provide it regardless of the reason for the delay. Same for the refund after five hours if you choose not to travel.

The only get-out clauses apply to compensation payments required for cancelled flights which can be avoided if the carrier can show that the disruption was unavoidable or that all measures had been taken.

[TSR2]

Well, in practice I don't think that is correct.
I recently had a 3 hour delay (no big deal really) on a short haul flight. Prior to boarding I discreetly asked, firstly a member of the cabin crew, then the aircraft dispatcher what the reason was for the delay. Both of them said exactly the same thing, the aircraft was late back from a flight deck crew training excercise at Prestwick. On my return I wrote to the airline and asked out of curiousity, why no refreshments were provided. After several prompts they advised me that they were not obliged to provide any compensation as the delay was due to unscheduled aircraft safety checks. How can you prove or disprove that.
Also, I have seen an article in either todays or yesterdays Independent newspaper stating quite clearly that many airlines are simply ignoring the legislation.

[luvly jubbly]

Here's the full regulation;
http://eur-lex.europa.eu/smartapi/cgi/sga_doc?smartapi!celexplus!prod!CELEXnumdoc&lg=en&numdoc=304R0261

Article 14

Obligation to inform passengers of their rights

1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance".



Interesting reading;)
LJ

[groundrat]

Actually,the EU laws are full of loopholes!!As a former employee of Aviance at GLA,i remember that GSM told us not to tell pax of a delay up to 1 hr!!!!!So,if the plane was delayed,we weren't entitled to tell the pax that they were delayed until their flight was over an hour late!!"WHAT'S HAPPENING WITH MY FLIGHT TO SFB?"ANSWER:"CAN'T TELL YOU,COME BACK AFTER AN HOUR AND I WILL TELL YOU THAT YOU ARE DELAYED"!!!!!!!Covers all the delays by an extra hour-if you don't announce a delay until after 2 hours,you save on the compensation!Duh!!Fair enough,but the other airlines don't do this-either they are all daft or GSM are cowboys!!!Thats what i hate about the way they do business-they suck!!!!!and after it all,GSM built their reputation on the back of all AVIANCE'S good hard work and then dumped them and hung them out to dry!**** YOU FLYGLOBESPAN!!!!!I spent to much time busting my ballls for you only to be told that AVIANCE was holding you back!!!Rubbish!!!M akes me happy that the same week you twats "dumped" my former employer,was the week that they won a handling contract with BA-one of the planets biggest airlines!!!Hope the good guys make it a success but i fear the worst for you all withy TD at the helm!!BOOHOO!!!At least i'm honest!!

[virginblue]

@groundrat

Not sure if I understand the logic behind GSM's thinking. A two hour delay is a two hour delay, regardless of when the passenger is told. If the flight is scheduled to depart am 4 p.m. and the pax are told at 5 p.m. that it will depart at 6 p.m., it is still 2 hours delayed.

The only reason for not telling them might be that the ground staff then can tell them that there is not sufficient time to hand out vouchers etc. as boarding will begin shortly. However, if someone would pay expenses out of his own pocket and would later reclaim it, I do not see how GSM would get out of this if a two hour delay is proven.

[Callsign Kilo]

Groundrat

Why did you leave Aviance? Was there a better offer on the cards elsewhere?
Pretty good employer, are they not?

[mm0wkj]

anyone know why the GLA-SFB flight today is listed using a 738?

[jethro15]

anyone know why the GLA-SFB flight today is listed using a 738?
Because the 757 is still at Lasham

[mm0wkj]

but wasnt the 75 to be parked there until Jan with the 76 doing the SFB route for until it went to Santa Barbera in January?

EDIT
Jethro, just noticed the lease date on your site for the 76 to SB is from 3/12. Does that mean the SFB flights until Jan will be on the 738 then or will they pull the 75 out early?

[ROSSKi MYT]

Why is the 757 away til Then

[mm0wkj]

Last I read the 75 was parked up as it wasnt required until Jan with all the route drops over the winter.

[gflynorw]

The 757 is currently in Lasham, because it was waiting on an engine been overhaulled, and whilst that was being done they leased the other one out! :rolleyes: and so far haven't had it back!

CH was doing the GLA-BFS-BGR-SFB today, but went tech and crew went out of hours so all pax have been HOTAC in BFS until tommorrow.

Was going so well upto now! :ugh:

[4567]

Will the 757's john lennon tail be getting replaced with GSM'S standard livery on the tail ? Seen as how they don't fly out the airport anymore ! Is that there full schedule out ?

[albarscum]

Very interesting groundrat, not so long ago - 12th July 2007 in fact you seemed to be highly critical of aviance and their 'shoddy operation'. Now you seem to have changed your tune and recognise that aviance are actually quite good and that alba/globespan (same thing) are the villians. Alba/Globespan took great delight in going to the media earlier in the summer and blaming aviance for the problems at GSM, it fooled no-one, all the problems with globespan have been created by their own 'shoddy operation' - the one YOU worked for, until recently.:E

[gavin360]

has anyone got any info on the sfb bfs service that was supposed 2 dpt sfb at 8.15 us time this morning has the a/c dpt bfs or were is it now thanks

[mm0wkj]

gavin360

GSM725 (from yesterday) is entoute now, expected Sanford (via Bangor) today at 1358 local.

That a/c will turn round and become GSM726 back to Glasgow tonight, arriving tomorrow morning. Dont have exact times yet.

Edit...GSM 726 due to depart SFB at 3AM Sunday morning. Arrive GLA late afternoon.

[4567]

Will GSM be pulling the 757 out of Lasham early ?

[pikman747]

With more 737's based in GLA than flights in any day on current schedules does anyone know why they have had to use a Transavia 737 yesterday and the Via A320 today?

[4567]

What type of a/c do GSM use on the EDI-SSH flights ? Is the GLA-BOS flight returning and will they launch from NOC ?

[GoEDI]

EDI-SsH is operated by B73G.

[iwak]

It has been stated in local media in the west of Ireland that Knock airport have been in discussions with flyglobespan regarding the return of U.S services in spring/summer of 2008. the ceo stated that they would have to be gauranteed reliabilty of service from flyglobespan after last summers fiasco.

Both boston and New York were a big success from knock and I would be surprised if they didnt bring back the services.

[4567]

It would be good if these services were re-launched but do GSM have the aircraft to cover them ?

[ROSSKi MYT]

I Hope Boston Does Return To GLA & Maybe Start JFK!!
But Unless They Have Plans To Get Additional Aircaft..I Can Only See Boston Returning. Be Good If It Was On A 757

[GW76]

Why would " a 757 be good".....? Would you use it....? why is it any different to a 73G ?:confused:

[ROSSKi MYT]

More Capacity Thats All!!!!!!!!!!!!!!


M

[4567]

Not unless GSM launch a route to JFK from GLA and put it via knock using a 73G ! I think it will come down to only 1 of the routes being launched anyway because they don't have the a/c unless they are planning to get 1 from somewhere !

[ROSSKi MYT]

What Do You Mean "Because Its Operated By FlyGlobespan"???:bored:
All Airlines Have Delays!!!
Honestly sone people need to groww upp!!!!!

[diesel36]

What Do You Mean "Because Its Operated By FlyGlobespan"???
All Airlines Have Delays!!!
Honestly sone people need to groww upp!!!!!

Exactly that..... but not as many delays as GSM

Firstly yet again a 737 across the atlantic (hope its got its liferafts)

Where is the 75, oh its having an engine overhauled, oh lets lease the other one out then..

This company will never learn:ugh::rolleyes:

[Shiny side down]

groundrat=As a former employee of Aviance at GLA,

So they have made some staff improvements then?


GSM built their reputation on the back of all AVIANCE'S good hard work and then dumped them and hung them out to dry! I spent to much time busting my ballls for you only to be told that AVIANCE was holding you back

I think you'll find it was the good hard work of the GSM flight and Cabin crew.
You'll be one of the diligent aviance staff that regularly left us with no stand guidance, despite prior warning of arrival? Not occasionally, but so regularly it was embarrassing. And when you did get a boot up the arse, sauntered over at a slow walking pace, like there was no urgency.
...who pulled the ground power without checking?
...who lost track of where the steering pins had gone...
...ditto the towbars...
...who were uncontactable by any means whatsoever when slot times were tight...
...who bad mouthed us to pax directly...
...who spent time laughing and joking while we pulled on stand- with 50+ tonnes of aircraft coming towards you...
...who got all 'shirty' when I had a quiet chat about ramp safety, and not driving/walking about in front of the arriving aircraft (note- the last thing we
want is an ingestion because the guy on the ground isn't paying attention. It's not good PR, and the forms would be endless. It would ruin our day as well as his.)

Makes me happy that the same week you twats "dumped" my former employer,was the week that they won a handling contract with BA-one of the planets biggest airlines!!!Hope the good guys make it a success but i fear the worst for you all withy TD at the helm!!BOOHOO!!!At least i'm honest!!


Don't you just love it? An alleged adult using informative terms such as boohoo.

I'm glad you've moved on. Hopefully, you can now start afresh, instead of lugging the chip about. Have a look at my comments above though. It might help keep you safe AND employed.
I'm glad Aviance won a big contract. There were several guys there that really worked hard (above and beyond), and while sometimes having cause to be unhappy, managed to continue in a professional manner. It was a pleasure to work with them. Sadly equally let down by their own colleagues who simply couldn't give a damn (presumably so long as the payslip arrived each week)

As for companies losing contracts, gaining contracts. Thats called business. When an arrangement isn't working, then you review it, and make changes.

[ggspn]

Sorry to ruin your above rant but isn't ALBA staff 99% ex-aviance staff? I'm pretty sure someone from Aviance pointed out that the 'bad apples' took the move to ALBA just before GSM moved.

[Shiny side down]

Right at the moment, I couldn't possibly comment.

[metalboymike]

Any word on JFK has it been totally dropped?

[4567]

Think the BOS service is to come back with a 737-700 doing that route ! Not sure on JFK if it was launched again they would need to get another A/C from somewhere and i doubt it would be from liverpool 7 days a week they would use another uk airport going via knock !

[allan1987]

Does any one know when G-CEJM will leave lasham?

And does any one know what plane will fly to sandford this friday?

[4567]

I think it will be a 737-800 operating to sanford because they have gave there 767 away to santa barbara early and i don't think the 757 is out of lasham yet is it ?

[mm0wkj]

The 757 will probably be parked until Jan now.. Especially as GSM have discovered they can make even more money by leasing out parts of planes they dont use.

Think I'll try that with my car. Send it to the garage for a service and lease the wheels out to my neighbour so he doesnt wear down his own tread. How much do you think I'd get a day for 4x 225:50:17's anyway?..

Better hope there isnt a family emergency and I need the car back that night though, otherwise we'll need to use the kids bikes.... Oh hang on, isnt that what GSM are doing?. Oh well, if it works for them eh?.

[touch&go]

mm0wkj

47 posts slagging off Globespan, I think you need to move on.

[Lashamcat]

G-CEJM is being prepared for return to service at the moment. Engine arrived last night. It may be back in service by the weekend!

[scotsunflyer]

Any word on when the B736 at Southend will be returned to service, that has been out of service for several months?

[luvly jubbly]

Well it won't get far without engines! :rolleyes:

The 736s are pretty much out of service for the winter anyway, as there is heavy maintenance due on the undercarriage.

LJ

[Lashamcat]

The B736 at SEN should enter the hangar next week for engine installation and recovery from storage but as Luvly Jubbly suggests it will only be made good for a ferry flight to another location for Landing Gear removals.

[DTVAirport]

Is this the 736 that went tech at MME?

[4567]

See they have stopped advertising corfu on there website from GLA and EDI are they launching somewhere else ? Also will GSM be basing there 2 737-300's at ABZ and MME during the summer next year ?

[allan1987]

How is the work going on to G-CEJM and is the engine fitted and connected up to her yet? I hope it will fly to sfb this friday

[mm0wkj]

touch&go

And why exactly would I want to do that?. Its a forum, get over it.

BTW, 48 now. Not all slagging them, most are just pointing out where they have failed. Other giving info. If they keep screwing up then surely it should be pointed out?.. When they stop screwing up then I'll stop posting but until then if you dont like the posts dont read em or if you read somethign that is wrong, point it out and I'll change it. Dont think there will be many changes though.

[Shiny side down]

Well this is a good way to operate a forum.

Feckwits like mm0 can generally post anything they choose, while factual responses to real questions are getting deleted.

Don't expect a balanced view on how things are progressing, some clever editing is being applied!

[StoneyBridge Radar]

Don't expect a balanced view on how things are progressing, some clever editing is being applied!

Infamy, Infamy, they've all got it in for me !!

Signed

Guvnor :}

[fluffjocky]

Awwww!. Poor Shiny Side Down. Someones obviously pinched your toys from your pram.. Boo Hoo. Or is it cos you work for that no good penny pinching bunch of a-holes at G spam?.

By the way, what **** decided to lease out an engine when the other was being serviced anyway?. Honestly, if intelligence was wind the entire management at Gspam couldn't muster a fart between them.

[Shiny side down]

oh good. Another tosspot. One who also believes that Boo Hoo is an adult term for constructive dialogue.

My problem isn't that I work for them. It's that when I have answered a couple of questions with fact, someone has chosen to delete the fact, and leave wankers like you to post boohoo comments and utter drivel.
So, keep your sentiments, post as you wish. But understand that the conversation has now become one sided- ie. anyone who wants to post a negative is free to do so. But anything factual or positive will probably be altered or deleted.

FYI, fluffjocky, wrt for the last part of your post, you abviously don't work at GSM, otherwise you wouldn't be so poorly informed.

[Hogg]

Guys this thread has already become full of "aircraft movements" posters/spotters among some personal attacks and complete waffle and dribble so Im closing it down.
If some posters dont like the editing etc by the mods then feel free not to bother us on this forum.
Hogg