Tartan Giant
8th Dec 2005, 19:20
Hi Guys,
I've got a 2.2 Mbps BB connection which over the past month or so has been dropping the connection with increasing regularity.
There is no pattern to the dropped-connections. The PC can be idle (I'm away for a cuppa) and when I come back it's off line.
The provider is PIPEX whom I've been with for years - no problem. The upgrade to BB was April 2005, and only in the last month or so these drop-outs have been daily.
I've done all the micro filter changes/swops PIPEX have suggested via email help - to see if its a faulty micro filter (I've three serving the phones in the house), but even flying on one "good" filter it drops the line at some stage of the game.
I've done the BT "underscore" test page - still drops off after about 6 minutes, sometimes it hangs on for a while longer. Today, I had about 5.5 hours connect time (after a normal start-up) and downloads were normal high speed as one would expect (PDF files and pages) before the line fell off the perch again. After the reconnect it was if I had a lousy dial-up modem working for me.
I've now had two failed download attempts and an error message saying something about Windows Internet Explorer has experienced an error and will be shutting down!
My gut feeling is the telephone has degraded somehow and that's where the fault lies - however I don't like the IE error message. The Modem Alcatel SpeedTouch 330 has never given any trouble thus far.
The page downloads when visiting a website load are so slow now; takes me back to when I had a dial-up modem, download times are rubbish.
Even getting this PPruNe page up and running was really slow!
Do you think I have damaged the OE6 files somehow, and when the BB connection tries to load a page, it somehow cannot construct the page due to damaged files, and of course a very slow connection, despite the icon saying 2.2Gbps?
If I re-downloaded OE6 will it overwrite the old set-up files (leaving my folders/email addresses) and fix any corrupt files, or will it overwrite the damn lot, and I'm worse off?
My set up is Win XP Home Pentium 4 at 3.4 GHz 1Gb RAM. OE6.0 MS Service Pack 2.
PIPEX are slow and seem to give out the bob-standard page "this is what to do", eg
I would like to confirm what checks have been made so that I can confirm that the necessary checks for a dropped connection fault have been completed and I can then pass this matter to BT if necessary. Have you: Plugged the speedtouch and a single telephone to one filter and then plug the filter into the master socket in the house, with all other devices removed from the telephone line? [yes] As this test will eliminate other devices placing load on the line and any internal extension leads. Swapped the microfilter over, thus eliminating any individual filter.[yes] Test the Modem, although this is usually the hardest check as I do not know if you have a friend or neighbour that has broadband who could either try your modem on their line you lend you a modem to try on this line? [no!!]
I can see that you have swapped the filter, reinstalled the modem and completed the bt_test@startup_domain check for us. I have completed a line test and they indicate that you have reconnected a couple of times. [that was an understatement!] If you could confirm how you get on with the above checks and complete the bt_test so that it reconnects another 2 more times, I will call you and we can raise this matter to BT to investigate for us.
Any pointers/help would be much appreciated.
Cheers
TG
I've got a 2.2 Mbps BB connection which over the past month or so has been dropping the connection with increasing regularity.
There is no pattern to the dropped-connections. The PC can be idle (I'm away for a cuppa) and when I come back it's off line.
The provider is PIPEX whom I've been with for years - no problem. The upgrade to BB was April 2005, and only in the last month or so these drop-outs have been daily.
I've done all the micro filter changes/swops PIPEX have suggested via email help - to see if its a faulty micro filter (I've three serving the phones in the house), but even flying on one "good" filter it drops the line at some stage of the game.
I've done the BT "underscore" test page - still drops off after about 6 minutes, sometimes it hangs on for a while longer. Today, I had about 5.5 hours connect time (after a normal start-up) and downloads were normal high speed as one would expect (PDF files and pages) before the line fell off the perch again. After the reconnect it was if I had a lousy dial-up modem working for me.
I've now had two failed download attempts and an error message saying something about Windows Internet Explorer has experienced an error and will be shutting down!
My gut feeling is the telephone has degraded somehow and that's where the fault lies - however I don't like the IE error message. The Modem Alcatel SpeedTouch 330 has never given any trouble thus far.
The page downloads when visiting a website load are so slow now; takes me back to when I had a dial-up modem, download times are rubbish.
Even getting this PPruNe page up and running was really slow!
Do you think I have damaged the OE6 files somehow, and when the BB connection tries to load a page, it somehow cannot construct the page due to damaged files, and of course a very slow connection, despite the icon saying 2.2Gbps?
If I re-downloaded OE6 will it overwrite the old set-up files (leaving my folders/email addresses) and fix any corrupt files, or will it overwrite the damn lot, and I'm worse off?
My set up is Win XP Home Pentium 4 at 3.4 GHz 1Gb RAM. OE6.0 MS Service Pack 2.
PIPEX are slow and seem to give out the bob-standard page "this is what to do", eg
I would like to confirm what checks have been made so that I can confirm that the necessary checks for a dropped connection fault have been completed and I can then pass this matter to BT if necessary. Have you: Plugged the speedtouch and a single telephone to one filter and then plug the filter into the master socket in the house, with all other devices removed from the telephone line? [yes] As this test will eliminate other devices placing load on the line and any internal extension leads. Swapped the microfilter over, thus eliminating any individual filter.[yes] Test the Modem, although this is usually the hardest check as I do not know if you have a friend or neighbour that has broadband who could either try your modem on their line you lend you a modem to try on this line? [no!!]
I can see that you have swapped the filter, reinstalled the modem and completed the bt_test@startup_domain check for us. I have completed a line test and they indicate that you have reconnected a couple of times. [that was an understatement!] If you could confirm how you get on with the above checks and complete the bt_test so that it reconnects another 2 more times, I will call you and we can raise this matter to BT to investigate for us.
Any pointers/help would be much appreciated.
Cheers
TG