P.C. shutdown problem

[nooluv]

Hope somebody can help me with this problem.
I'm having a problem shutting down or resarting my pc.
When you hit shutdown or restart nothing happens!
I press control - alt - delete but can't see the task manager box.
Have done all the usual virus checks using house call' stinger etc
Also had a look through the shut down problem posts.
I am running windows 2000 pro & have had no problems in the past... can anybody help? nooluv......

[bughunta]

So what comes up when you press Ctrl-Alt-Delete?

Does the PC just stay on regardless?

bug

[Flik Roll]

A virus/trojan or similar often causes PC start up and shut down problems.
Try "spybot search and destroy" as i mentioned in some other posts. It picks up a lot of stuff that stinger etc. doesn't. Run it in safe mode, and clean up and then in normal mode as well.

[nooluv]

Flik Roll, I ran spybot in safe mode etc, found no problems.
It now shuts down but takes a long time instead of straight away.

Regards nooluv.........

[Flik Roll]

Ok,
sounds like your PC might need serious medical attention!

My old laptop got to the point where it refused to shut down; it used to get stuck on the Win 98 shut down logo and sit there. It had a lot of dodgy things on it....namely from using *cough*kazaa*cough* (which I don't use anymore as it's illegal).

Have you run McAfee's Free Stinger (http://vil.nai.com/vil/stinger/)? If you anti-virus is infected, which is could be this will pick it up. Are you running IE or Firefox as your browser? IE is unstable; as I mentioned before. I had some dodgy spyware and other stuff etc. on my new PC which ate Adaware and caused start up problems. I also used Trojan Hunter (available free...you don't need to buy it seems to be an everlasting trial!).

[bughunta]

Have you/could you try all of thew things mentioned here?


http://support.microsoft.com/Default.aspx?kbid=315409


bug

[nooluv]

I've ran all the virus checkers, (flic roll), spy bot in safe mode , stinger ect.
When I close it in safe mode have the same problem-very slow..
I'm running IE as the browser, is fire fox better?
How do I get it?
Thanks for the website bughunter. Still no luck....

nooluv..........

[Flik Roll]

Mozilla (http://www.mozilla.org/)

Have you defragmented your PC recently?

[bughunta]

From techsupportforum, probably other threads there to help you

http://www.techsupportforum.com/showthread.php?t=36945&highlight=shut

Once you spend a few weeks messing about for a solution, you start to realise a re-format would've been quicker, least that's what has happened to me in the past


bug

[nooluv]

Thanks everybody for your help!
Still got the same problem but working on it..

nooluv.......