Iron City
17th Feb 2004, 22:43
Seems the U.S. (see AVDAILY article below) is looking to learn how to transform the stodgy old FAA into a high performing performance based organization like Eurocontrol or NATS.
The question is : "What things will he NOT be told during the executive dog and pony shows that he should know?"
Answers will be scored based on originality, quality and brevity. Colorful language and Yank bashing will cause points to be deducted. Remember that the man is a qualified 767 Captain and Dentist.
Chew Examines Euro Models For Agency Transformation
Aviation Daily02/12/2004
FAA Chief Operating Officer Russell Chew is touring European air traffic management organizations this week to get tips on how they transformed to performance-based organizations, a conversion Chew has been asked to perform at FAA.
After giving a keynote speech at a major ATM conference in Maastricht on Tuesday, Chew met with Eurocontrol in Brussels yesterday. He was scheduled to visit top officials from the German ATM organization Deutsche Flugsicherung (DFS) today, and the U.K.'s National Air Traffic Services (NATS) tomorrow.
Chew told The DAILY he is particularly interested in how the European agencies put safety management and oversight offices in place, since Chew is about to do the same for FAA's new Air Traffic Organization (ATO). The ATO will be separate from FAA's regulatory duties, and will have internal and external safety oversight offices.
He also wants to find out how European agencies established system metrics, and how they transformed into customer service organizations. He said he would look at the "cultural challenges, procedural challenges, institutional challenges, and operational challenges" that arose during the procss.
FAA is in the final stages of recruitment for an executive to head the ATO's financial services office, and is close to making a decision, Chew said. The agency has closed recruitment for a communications VP and is still looking for a safety VP.
Chew said it is impossible to gauge how funding cuts will affect the ATO until performance and financial metrics are put in place. Since his arrival at FAA, Chew has stressed the need for measurements, such as unit costs, for services provided to airlines. "You can't manage what you can't measure," he said.
Congressional appropriators and the White House Office of Management and Budget will be able to make much better funding decisions if they have more financial information from the agency, Chew said. They will be able to connect "a dollar of investment to a dollar of performance," he said, and "if they decide to make funding changes, they will do it with more knowledge of its impact."
Chew said basic performance measurements for the ATO will include percentage of departure taxi times longer than 40 minutes, airport arrival efficiency rate, average minutes of delay per delayed flight, operational errors, runway incursions, and service cost per flight hour. -AS
The question is : "What things will he NOT be told during the executive dog and pony shows that he should know?"
Answers will be scored based on originality, quality and brevity. Colorful language and Yank bashing will cause points to be deducted. Remember that the man is a qualified 767 Captain and Dentist.
Chew Examines Euro Models For Agency Transformation
Aviation Daily02/12/2004
FAA Chief Operating Officer Russell Chew is touring European air traffic management organizations this week to get tips on how they transformed to performance-based organizations, a conversion Chew has been asked to perform at FAA.
After giving a keynote speech at a major ATM conference in Maastricht on Tuesday, Chew met with Eurocontrol in Brussels yesterday. He was scheduled to visit top officials from the German ATM organization Deutsche Flugsicherung (DFS) today, and the U.K.'s National Air Traffic Services (NATS) tomorrow.
Chew told The DAILY he is particularly interested in how the European agencies put safety management and oversight offices in place, since Chew is about to do the same for FAA's new Air Traffic Organization (ATO). The ATO will be separate from FAA's regulatory duties, and will have internal and external safety oversight offices.
He also wants to find out how European agencies established system metrics, and how they transformed into customer service organizations. He said he would look at the "cultural challenges, procedural challenges, institutional challenges, and operational challenges" that arose during the procss.
FAA is in the final stages of recruitment for an executive to head the ATO's financial services office, and is close to making a decision, Chew said. The agency has closed recruitment for a communications VP and is still looking for a safety VP.
Chew said it is impossible to gauge how funding cuts will affect the ATO until performance and financial metrics are put in place. Since his arrival at FAA, Chew has stressed the need for measurements, such as unit costs, for services provided to airlines. "You can't manage what you can't measure," he said.
Congressional appropriators and the White House Office of Management and Budget will be able to make much better funding decisions if they have more financial information from the agency, Chew said. They will be able to connect "a dollar of investment to a dollar of performance," he said, and "if they decide to make funding changes, they will do it with more knowledge of its impact."
Chew said basic performance measurements for the ATO will include percentage of departure taxi times longer than 40 minutes, airport arrival efficiency rate, average minutes of delay per delayed flight, operational errors, runway incursions, and service cost per flight hour. -AS