Can anyone kindly update me here what is the prognosis of any TUI hols flying for S20 from EXT and BOH please?
RHO and CFU in particular

Has all the flying programmes been canned or is some running from these two - thanks

I know SOU has been canned.

In my experience I find the longer hour turn (sometimes more) a disadvantage because at airports where they are congested or during peak hours it is easy for agents to put TUI to the back of the queue as they know they have time. Then suddenly time runs away and things are late.

Problem is with often full loads and everyone having hold baggage (typically) pre COVID the tighter turn times employed by LCCs aren’t achievable.

Drive the turnaround never chase it!

I agree this could be quite problematic on both PFO and LCA flights especially as both airports are not the best or quickest at doing turnarounds anyway hence why Tui often schedule 1hr 20mins , this combined with regular slot restrictions could cause issues with duty limits and could result in a lot of crew losing at Standby roulette if there are delays outbound even by short times.
I can see why the airport want to keep flights apart for testing as you would not want 1 person from say BHX Tui testing positive but then in the line with EZY BRS and Jet2 STN so you have 800 passengers to quarantine instead of 189

I know I have questioned before with ground crew at PFO why they have nearly all their UK flights arriving between 21:00 and 23:30 they said it was the Cypriot government decision as it created lots of night time employment and means coaches are better used as can be doing excursions in the day time and airport transfers at night.

CFU flight on a Friday from BOH starting 7th Aug! Just go on the website it's not that hard to find out.. summer schedule is pretty much finalised (Subject to change ofc!)

Yep agree - that is not my idea of a holiday either - more open prison.
Why anyone would bother is beyond me. Essential business flying for me only for the foreseeable.

Because my understanding is that you don’t have to wear them on a beach or by the pool so for most who just want to sunbathe then it’s fine. Each to their own but not everyone is the same and thank god because there won’t be any holiday company for you to use in the future if everyone had the same views. If we have to wear them in the U.K. there isn’t much difference

Not forgetting that as of next Friday you are going to have to wear a mask if you go shopping. They’re already mandatory on most forms of public transport, so actually they are the new normal.

Time to wear a mask and get used to it. The other option is to stay at home until they develop a vaccine. Good luck with that one.

It's called choice..you may be ok with it but a lot aren't...you fly if you want to many will not..me included

That's not the only choice. When we do decide to go abroad again, we don't have to choose TUI. We for one will not be. Our holiday was due to depart on June 6, and was cancelled by TUI weeks before departure. We have still not received a so-called refund credit code, when what we want is a refund. I've wasted hours attempting to speak to a human being rather than listen to insulting company propaganda. In recent years, we have got less and less from TUI whilst the company finds more ways to extract money from its customers. Now they have gone to far, they take us for idiots. In future we'll go with a company that respects its customers.

Zoomboy - sounds like you need to make a money claim through the county court. Costs I think 35 pounds to make a claim, but you get it back if you win your case. No lawyers needed.
Involvement of courts tends to get matters prioritised

I hear what you are saying, My holiday was booked for 23rd June and had only recieved an email on 25th May saying your holiday cannot go ahead and we would receive a refund voucher, By July we still had not received any further contact from TUI and certainly no refund voucher. I purely by chance found a TUI store open in my local retail park so popped in to find out what was happening. They checked my booking and said TUI had not actually cancelled down my holiday so no refund voucher could be processed., it had been overlooked. Maybe this is what has happend to your booking also. They sorted everything out in the store and we re-booked for next year and even recieved the 20% incentive to re-book. Happy days looking forward to 2021, hope you get yours sorted. Just wonder how many other travel companies will be left for you to choose from if you want to book a complete package ?

Thanks for the advice. We never actually received a cancellation e-mail, just deduced it from various press reports, and our account record states the holiday cancelled.

Something has obviously gone wrong in your case. As previously mentioned the store staff are very helpful if you have a store nearby. The company are also active on social media so post something on there and see if you get a reply.

I have to say I find all of this boarding by rows and clearing immigration by flight a bit cosmetic (I guess you could also argue mitigation) as you are all then sat on the aircraft for several hours and people have to move for physiological relief and then all the flights end up in the same hotels. Given the incubation period of this virus, which I believe to be 7-10 days you would likely have to quarantine entire hotels anyway as I imagine again thinking you can’t identify where the virus was picked up /transmitted by that stage ?

I agree that something must have gone wrong. The fact that you didn’t even receive an email makes it seem like your cancellation almost wasn’t “processed” if that makes sense.

In our case, we received an email informing us of cancellation and that we would get a code within 28 days, after which we’d be able to either use it or apply for a cash refund. Instead, no code was sent and a full refund was automatically issued in considerably fewer than 28 days. This was surprising, particularly after all the stories I’ve heard, for example, people who were due to fly in March still not having been refunded. We were certainly considering using the refund credit (especially if there had been a good incentive) but they didn’t offer us it so we’ve just happily taken the cash refund.

TOM100 what’s your suggestion then? That they just do nothing?

I haven't contributed to this thread recently, but have been reading it with mounting concern. It seems that TUI have completely lost the plot. Their response to customers whose holidays they have cancelled, their stuttering and piecemeal attempts to restart their operations, the increasing cost and reducing value of their product will combine to make me choose another operator for my next holiday. On the other hand, and facing exactly the same situation, I have been impressed with the approach of Jet2 - a company that puts its customers first, has tried to return to flying in an orderly manner, and whose product now outperforms that of TUI.
What a sad demise of the once-respected names of Britannia Airways and Sky Tours Holidays.

Actually, I think you are being a little unfair. At the beginning of the crisis TUI brought home all of its customers, there were many stories of travellers stranded abroad. Holidays then had to be cancelled but the shops, call centres and offices were closed and so the number of customer queries far exceeded the capacity to deal with them. I would agree communication could have been better but things have been getting better as staff have been able to return to work. As for the restart of operations this has been made difficult by the constantly changing government goalposts and the need to ensure the procedures put in place actually work. Also, TUI have given a promise that they won’t take customers to a destination unless they are confident they will be able to enjoy their holiday. They have also put in place some protection for customers should their holiday be affected by Covid, something I haven’t seen from other operators.

In what way was their restart stuttering and piecemeal? It seems to me it was very measured and cautious. Starting with a couple of trial flights from Germany to the Balearics. When UK operations restarted, it was initially Balearics, then canaries with the operation carefully ramping up further over the next few weeks as they gain increased confidence that the procedures they have in place are working. Contrast that with Jet2 who on day one sent 50 odd flights off, including to Greece on the very day that they reopened to direct uk flights. I know which approach I’m more impressed with.

Not Tui when they have thousands of pounds of my cash for a holiday they could operate and I can’t get hold of them for a refund. This despite sending me a mail 25 days ago telling me they would refund me 15 days later or at least tell me when they would refund me. They have not covered themselves in glory during this crisis. J2 also got their customers home, answer their phones and refund in a timely way (borne out by a Which survey). I know where my cash will go next time.

Whilst I repect your choice, TUI have been fantastic with my booking which was cancelled. I found a store that was open and they rebooked everything giving me the 20% incentive to re-book. Let's face it TUI did not cause this pandemic and all companies deal with things differently. TUI have been great with me in the past, lets hope they have a future because there are not many companies left you can book package holidays with. I know people who have booked holidays with seperate airlines and hotels and are still fighting to get anything back.

My choice is not to book things separately because of that reason, maybe I am old school but I have always relied on the security of package holidays.

Sadly, not my experience. I also gave them the benefit of the doubt when my holiday in May was cancelled and took the 20% incentive and rebooked for July (a risk I know). What has frustrated me is that I want to rebook with Jet2 and I have been trying for nearly a month to get a refund from TUI. I appreciate this is not of their making but I am a strong believer that how a company deals with their customers when things go wrong demonstrates if they are truly customer centric. Their actions show they just want to hold on to people’s money as long as they can and ABTA seem pretty toothless at the moment. On the other hand I know Jet2 we’re answering their phones and providing refunds in a timely manner. I just expected more from the ‘World’s largest travel company’. I will just vote with my feet. Obviously I am pleased your experience was good - mine most definitely has not been.

TOM100

I feel for you with your situation and you are quite right to vote with your feet and try elswhere. As you say Jet2 seem to playing fair with people (an airline I have yet to fly with)

Maybe to speed up your refund have you got one of the TUI Superstores nearby ? we got ours sorted immediately by the staff in the shop. As my local TUI shops in a shopping centre is indoors they for some reason still not re-opened. I travelled approx 30 miles to the nearest superstore (In a retail park) knowing it was open and as I say they did everything straight away, even offered us the refund but we wanted to re-book. It was well worth the 60 miles round trip. No more waiting for emails, no more phone calls, can just relax and chill to next year for the holiday. I worked at Edinburgh Airport for a while and both the crews for TUI and Jet2 were great maybe its the people higher up causing the problems.

I hope you get yours sorted soon
Helipixman

My local TUI shop is staffed, but not open to the public!

TUI unreachable
 

As a TUI, First Choice customer for many years I do not understand why they do not have a customer service email address!
My Jamaica vacation in April was cancelled and an amended (FOC) vacation was arranged. However at the time the phone operative had to correct her mistake that gave me £100 discount.
Now TUI are demanding payment for this erroneous amount.
I have an email receipt from TUI with a zero balance.
I'm not a UK resident so hanging on to their standard rate number from abroad costs a fortune,
Emails to their head offices in Germany go unanswered.
Unless someone can furnish me with a UK email contact address, TUI can go whistle for their erroneous 100 quid.

Not quite sure what people are trying to achieve with post after post complaining about stores and refunds on a pilots forum? Maybe try Facebook or somewhere where somebody might care?

The Percy Prune forum is totally applicable in my case. I've received no communication from the company re cancelled holiday, except my email address received a message from the TUI CEO to my grandaughter encouraging her to book for 2021. She is eleven-years-old and known to TUI because we took her on holiday with uslast year. That pilots are assumed not to care about their company losing the goodwill of their longterm customers says a lot.

I really couldn’t give a monkeys uncle about other people’s issues with refunds or rebooking issues to be quite frank. There are plenty of other platforms and forums for those to be aired without having to fill the threads here with moans and groans no matter how justified they may be.

There are plenty of non TUI staff on here so let’s not go down the “TUI Pilots don’t care because they don’t deal with or reply to my issues on Pprune” road.

Let's not forget there is a passenger section on pprune for things like this.
This particular part of Pprune is for the Airline side of things, not the holiday part of the company.

As the poster talks about TUI and First Choice I assume the booking is for a holiday, thus contract is with holiday company not airline so how can a pilot in fear of his/her job help? I agree this is an inappropriate medium to ask such questions and should be moved SLF section.
On the other hand a 1 min google gets me the email address of the CEO and other board members which I personally would try, along with some advise of how to write such an email.
At then end of the day everyone is fighting to save jobs in an ever changing market and I wish anyone luck in getting a timely response from any customer service department currently.

One fact that people are missing is that companies actively tell their employees not to respond to company related matters on social media. Not just tui, most companies.

To add balance ive family members/friends who've had massive issues getting money back from BA, TUI and Jet2 (a 6 week + battle) and other friends who've found it a breeze and couldn't be more complimentary. All travel companies have had to adapt to do something they've never had to do before in mass cancellations and refunds.

TUI are active on social media, putting your query on Facebook or Twitter is more likely to elicit the response you require. I know there are long wait times if you call the company because the agents are busy ringing out to customers with upcoming holidays to advise them of changes.

Can anyone tell me what Aircraft will be operating, MAN-ACE-MAN, 12 Nov / 19 Nov.
Many thanks in advance.

Presume the 75/76 fleet leaving in Winter 21 will pave way for Max frames taking over? Or will the Max be in service by May/Jun/Jul 2021? Can't find anything definitive about Max start-up.

TUI customer service said my flights MAN-LCA are on 757 outbound (BY2418/24Jun) and 737-800 inbound (2701/04Jul).. I asked if this was a B738 or B38M... they don't know was the answer.

Matjr79

Wall Street Journal thinks from Feb 2021 assuming FAA passes all changes, obvoiusly european regulators might have separate timelines.

It seems TUI have scaled back their winter 20/21 programme, especially from its smaller bases.
DSA was down to have 2 based aircraft for this winter, however now will only have 6 flights per week to 4 destinations which is a considerable decrease.

I wasn’t aware DSA was due to be 2 aircraft in winter but it’s true that there have been cutbacks. The EDI base will not reopen for W20 (2 x weekly TFS only), not sure of others.

They had announced a big increase for this winter at DSA, with new destinations and increased frequencies.

I wonder how next summer will pan out.