Originally Posted by OzzyOzBorn
(Post 10858346)
So the customer has plenty of more trustworthy alternatives to consider if Ryanair wishes to pursue their rip-off change-fee policy ... Why do this???
The real issue I see is that we have regulators who let airlines get away with this kind of crap. Large corporations are allowed to manage the business risk associated to COVID-19 (for example by re-scheduling or cancelling flights with far fewer consequences than normal), while consumers have no such leeway when they are individually impacted by the situation. In today's environment and uncertainty, there is absolutely no reason to advance money to airlines for flights operating a few months down the line. |
If FR don't allow some sort of changeability in tickets, there would be far fewer new bookings being made at the moment. Bookings made before 10 June are already paid - if they relax the terms now, then lots of people will defer their flights for summer 2020 to something in 2021 instead, leaving seats in S20 no longer generating revenue. Once an airline has your money, they will only relax the terms if they can't deliver their side of the contract. If they haven't got your money yet, then it is in the airline's interest to find the way to squeeze maximum revenue out of you - if that means relaxing the terms, then so be it May not be nice, but I imagine right now FR are managing, to some extent around cashflow Right now, if you arrive at an airport in Eire with the intention of staying overnight, you will be ordered to shut yourself away in a hotel room for 14 days of self-isolation whilst arranging to have food and supplies delivered to yourself all at your own expense. Now that isn't my idea of a holiday, and I don't believe that even Mr and Mrs O' Leary would be tempted to travel on those terms. It is quite different from someone who decides they just don't fancy a trip away right now when their booked destination is fully-open for business. Note that I'm not even talking about cancellation and refund. I'm calling for a waiver of the rip-off change-fee which prevents the customer from saving their trip by switching to replacement dates after the quarantine rule is lifted. The airline still keeps both the original fare paid and the difference between that and the new fare under these circumstances. So the pain is shared around, and customer goodwill is preserved. That seems a reasonable compromise to me. How can a £90 change fee on top of this be justified? In the absence of that compromise, I for one cannot trust Ryanair with any new advanced bookings. And that will be my advice to family and friends too. This also has implications for the company's bottom line. |
Out of necessity I travel DUB-FRA and paid only €9.99 each way. Fill out a 'COVID-19 Passenger Locator Form' accurately on arrival and hand it in to passport control. I've never been followed up on and no one shuts you up in a hotel room. Why would I need to pay a change fee when I can purchase a new ticket cheaper?
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I needed to change my flight to Tenerife on 26th August to late September, at £19.99 for new flight there was no way I would entertain their change fee.....
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Fill out a 'COVID-19 Passenger Locator Form' accurately on arrival and hand it in to passport control. I've never been followed up on and no one shuts you up in a hotel room. No, for visiting tourists, Eire is not a viable option at present. If you want to enjoy a holiday, you must break the law. This is why it is so disappointing that Ryanair will not waive change fees for customers blindsided by this - not refunds, just a waiver of the arbitrary £90 change-fee. For a change which you organise yourself online and print on your own paper with your own ink using your own equipment. No interaction by Ryanair staff. Why a £90 charge for this? Well, I remind Mr O' Leary and co of the decals he once applied to EI-EXF. "U Nevr Beat D Irish!" Now it just so happens that there's quite a bit of Irish blood in me ... like 100% of it actually. And I don't intend to be beaten by Ryanair on this one. Don't get angry, get even! I have devised a strategy to to do exactly that. The fare on which I feel "done" by Ryanair was £51.95. Not a large sum financially, but I hate being ripped off. It's the principle of it. So I've decided to divert 20x this sum away from Ryanair in retaliation. In coming months, this means diverting £1039.00 which would have been spent with Ryanair to bookings with alternative carriers. Sending them to the proverbial 'sin-bin' for a while. Now, of course, I recognise that this is only a gesture to a company the size of Ryanair. But I remind them that many other customers who booked flights on 'self-isolation' routes pre June 10th will also feel aggrieved by Ryanair's no-compromise indifference. If a good proportion of these also adopt an "anyone but Ryanair" attitude for a while, those £90 change fees will prove to have been an expensive misjudgment. |
In Ireland, is it a law or a recommendation?
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There has got to be questions asked about Ryanair and other airlines continuing to operate services to travel ban destinations just to avoid giving passengers their money back. I know of a couple where money is tight who have lost £700 as they could not travel without insurance. The bonus for Ryanair is that they get to keep government passenger taxes, don’t pay out any passenger handling charges or passenger airport fees for no show passengers.
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Originally Posted by LTNman
(Post 10861417)
There has got to be questions asked about Ryanair and other airlines continuing to operate services to travel ban destinations just to avoid giving passengers their money back. I know of a couple where money is tight who have lost £700 as they could not travel without insurance. The bonus for Ryanair is that they get to keep government passenger taxes, don’t pay out any passenger handling charges or passenger airport fees for no show passengers.
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It's business... nothing personal, just business
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It's business... nothing personal, just business |
Well truthfully that`s just about best answer I have seen in many a long day...
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I don’t see any problem in them still flying, these places aren’t ‘banned’, there’s just a new quarantine requirement. A flight to Alicante from Manchester with FR post-quarantine imposed still had 160pax on board.
People want to and will still travel now as this has gone on for too long, people are fed up of being stuck in their respective countries. |
these places aren’t ‘banned’, there’s just a new quarantine requirement Here is the FCO latest travel advice... From 27 July, the FCO advise against all non-essential travel to Spain, including the Balearic and Canary Islands, based on the current assessment of COVID-19 risks in the country. |
Originally Posted by Mr A Tis
(Post 10861807)
Except that is not true.
Here is the FCO latest travel advice... So yes, not banned but against the UK FCO advice & will impact most travel insurances. A holiday is NOT essential travel. |
I bet a lot have twigged that their insurance is not valid, but have decided to chance it anyway, with the corollary they will say 'nobody told me' if they need to claim and the insuree declines to pay
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Originally Posted by davidjohnson6
(Post 10861838)
I bet a lot have twigged that their insurance is not valid, but have decided to chance it anyway, with the corollary they will say 'nobody told me' if they need to claim and the insuree declines to pay
https://www.travelmole.com/news_feat...ews_id=2042905 |
Originally Posted by DC3 Dave
(Post 10861860)
It seems the majority are going to forgo insurance as they can’t find insurers willing to cover Covid 19.
https://www.travelmole.com/news_feat...ews_id=2042905 Oh..... |
Our EHIC cards are valid until the end of the year. But they don't cover everything, including I assume repatriation.
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Interesting observations on insurance, but not strictly true. I had an email from my bank about my insurance only the other day, they will cover ALL travel including to FCO exempt countries for COVID related medical but will only cover trip cancellation IF
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Originally Posted by Dannyboy39
(Post 10861932)
To be fair, in places like Spain there is a reciprocal health agreement in place as part of being in the EU - the insurers don’t cover it because there is no charge. So what is the value of insurance?
Oh..... I was lying there thinking how marvellous their equivalent of the NHS was. If never occurred to me that I was raking up a 4 figure bill and was being treated privately. It was only later on my return to the UK that I found out when the bill arrived. As for my EU medical card, it was worthless. As for my insurance, it was priceless. |
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