114 people are losing jobs at easyJet
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114 people are losing jobs at easyJet
Easyjet is closing one of the two calling centers in the United Kingdom and 114 people are losing their jobs.
Saving money I quess!
Justice Too.
Saving money I quess!
Justice Too.
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I suppose rather than any deeper industrial meaning, it really just goes along that more and more people are online and able to book tickets, or get someone to book for them and save money. Along with a reduction in call centre staff should come an increase in IT staff.
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Suspect Notso is right on track.
Recently traveled on Southwest.
Purchased the ticket online. Checked in at the airport via machine (electronic) , passed thru security in two minutes, and boarded the aircraft, all without having to speak to anyone.
The way to go.
Recently traveled on Southwest.
Purchased the ticket online. Checked in at the airport via machine (electronic) , passed thru security in two minutes, and boarded the aircraft, all without having to speak to anyone.
The way to go.
I'll save that for next time.
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On 411A's point,
I can't say that I like the idea of people checking in at an airport via a machine and getting on an a/c without speaking to anyone. What checks did they do at security? Who checks you are the person that purchased the ticket? Were any security questions asked?
I can't say that I like the idea of people checking in at an airport via a machine and getting on an a/c without speaking to anyone. What checks did they do at security? Who checks you are the person that purchased the ticket? Were any security questions asked?
Free Man, Not a Number
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Ahh yes the "Did you pack the bag yourself?" and "Are there any of these items in the bags sir" question.
How many nasty types do you think that's caught out?
Automation is the way to go to reduce operating costs so that where you do need humans they can be found, and paid sensible wages.
How many nasty types do you think that's caught out?
Automation is the way to go to reduce operating costs so that where you do need humans they can be found, and paid sensible wages.
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All in the way it's done...
Letsparty24/7
Arrived at airport, obtained boarding pass via machine (no checked baggage) proceeded to security line, was asked for photo ID, showed same along with boarding pass, was directed to proceed thru security, went to gate, showed ID again, boarded aircraft.
The questions previously asked, are no longer required, due to TSA screening now.
Have to say that the TSA screening at many airports is much better, and user friendly.
Arrived at airport, obtained boarding pass via machine (no checked baggage) proceeded to security line, was asked for photo ID, showed same along with boarding pass, was directed to proceed thru security, went to gate, showed ID again, boarded aircraft.
The questions previously asked, are no longer required, due to TSA screening now.
Have to say that the TSA screening at many airports is much better, and user friendly.
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Back on thread....
It is the STN call centre which is closing. The website is being developed to allow more online control of your itinerary.....flight changes, etc. all of which currently have to be done by phone as the website doesn't support these.
The same is true for other customer service facilities, some of which will soon be available on the web. Also, the call centre will transition to only accepting bookings within the last few days before a flight to persuade more people onto the web.
All this will reduce the level of calls, so a single centre is the obvious low-cost solution.
Best of luck to all concerned.
It is the STN call centre which is closing. The website is being developed to allow more online control of your itinerary.....flight changes, etc. all of which currently have to be done by phone as the website doesn't support these.
The same is true for other customer service facilities, some of which will soon be available on the web. Also, the call centre will transition to only accepting bookings within the last few days before a flight to persuade more people onto the web.
All this will reduce the level of calls, so a single centre is the obvious low-cost solution.
Best of luck to all concerned.
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Rupetime,
The relevance of this to the Pilot's pay deal is.....??? You are welcome to join us - just take your cheque book down to Oxford and sign on the dotted line - they will happily take your money. Perhaps you should be looking at the recipients of the 10 million before slagging the pilots off - EJ get plenty out of us in return for the money mate.....
The relevance of this to the Pilot's pay deal is.....??? You are welcome to join us - just take your cheque book down to Oxford and sign on the dotted line - they will happily take your money. Perhaps you should be looking at the recipients of the 10 million before slagging the pilots off - EJ get plenty out of us in return for the money mate.....
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And again back to the thread, why do you think Justice Too that 114 people losing their jobs is worth a grinning icon?
At the take over of Go, easyJet assured that their would be no redundancies and that everyone would be needed in the "new easyJet".
Gee, what a surprise it is the Stansted (Go) call centre that is closing. I have been waiting for a promised refund from easyJet for two months. I can never get through on their telephone system, but then I suppose this suits them perfectly. Snowballs chance now that they are dumping half their call centre staff. EJ is apparently adopting the Ryanair "ignore-punters after you have their money" approach. But then they ignore their staff too so at least they are consistent.
At the take over of Go, easyJet assured that their would be no redundancies and that everyone would be needed in the "new easyJet".
Gee, what a surprise it is the Stansted (Go) call centre that is closing. I have been waiting for a promised refund from easyJet for two months. I can never get through on their telephone system, but then I suppose this suits them perfectly. Snowballs chance now that they are dumping half their call centre staff. EJ is apparently adopting the Ryanair "ignore-punters after you have their money" approach. But then they ignore their staff too so at least they are consistent.
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Oleo,
There has definitely been a change in the plans since the integration started and it was felt at that time that it would be viable to continue with separate call centres. It is regrettable, but obvious, that the STN call centre is the most expensive to run, as it is now a completely 'stand-alone' unit within Enterprise House (expensive) and needs to be managed at a distance from HQ, wheras the LTN call centre is within 'the Orange Shed', so in shared facilities and at much lower cost. If one of them has to close then it would be totally illogical to do it the other way round.
There has definitely been a change in the plans since the integration started and it was felt at that time that it would be viable to continue with separate call centres. It is regrettable, but obvious, that the STN call centre is the most expensive to run, as it is now a completely 'stand-alone' unit within Enterprise House (expensive) and needs to be managed at a distance from HQ, wheras the LTN call centre is within 'the Orange Shed', so in shared facilities and at much lower cost. If one of them has to close then it would be totally illogical to do it the other way round.
At least EJ are keeping the remaining call centre jobs in the UK.
Call centres in the UK are being closed on a regular basis by many large companies with the work being transferred to Asia (usually India), same goes for billing. Cheap good quality labour is the reason.
I would suggest that there is little reason to criticise easyjet for this, why on earth would they need two call centres?
It could be worse after all Ryan Air might have bought GO a la Buzz. Do you think they would give a **** about a few telephone operators???
Call centres in the UK are being closed on a regular basis by many large companies with the work being transferred to Asia (usually India), same goes for billing. Cheap good quality labour is the reason.
I would suggest that there is little reason to criticise easyjet for this, why on earth would they need two call centres?
It could be worse after all Ryan Air might have bought GO a la Buzz. Do you think they would give a **** about a few telephone operators???
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Macman
" The relevance of this to the Pilot's pay deal is.....??? "
You all work for the same company, typical them and us attitude
- your demanding a better pay deal meanwhile your colleagues get laid off - and you think i want to train to work with "colleagues" like that !
no thank you.
" The relevance of this to the Pilot's pay deal is.....??? "
You all work for the same company, typical them and us attitude
- your demanding a better pay deal meanwhile your colleagues get laid off - and you think i want to train to work with "colleagues" like that !
no thank you.
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reporting points eh?
Well well its time for a new addition to the already expanded pprune site i gues; aviation call centers because the real brush with aviation is a bit far...except selling tickets
I'm sure they will work some where else now they have the great experience of working for a "mayor" lowcost airline.
I'm truly sorry for them but isn't this a little overdone, all this fuss 
?
i motion to move to the "underworld" of jet blast!
who seconds it....?
I'm sure they will work some where else now they have the great experience of working for a "mayor" lowcost airline.
I'm truly sorry for them but isn't this a little overdone, all this fuss ?i motion to move to the "underworld" of jet blast!
who seconds it....?
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I agree with you Pointer !
Lot´s of other threads (mostly about ´foreign´ i.e. non-UK airlines) are (re) moved within hours, but this thread (about a CALL center for crying out loud !) is already 2 pages long !
Lot´s of other threads (mostly about ´foreign´ i.e. non-UK airlines) are (re) moved within hours, but this thread (about a CALL center for crying out loud !) is already 2 pages long !
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Er - not really. It's about people - carefully chosen young linguists who worked hard for their airline (in this case GO) at the beginning.
The easyJet people, about whom I know more, worked on a commission basis - the call centre expanded rapidly for a year or so - then the internet took more and more of the new customers so that the call centre size stagnated. Some telephone sales people will always be needed but it's mainly gone the way of the Navigator, Flight Engineer and Wireless op.
The easyJet people, about whom I know more, worked on a commission basis - the call centre expanded rapidly for a year or so - then the internet took more and more of the new customers so that the call centre size stagnated. Some telephone sales people will always be needed but it's mainly gone the way of the Navigator, Flight Engineer and Wireless op.