EJ pax stage sit-in at LFMN
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I can not believe the arrogance of some people, to refer to passengers as idiots and have a total disregard for there individual needs is unbieveable, dispite thoughts to the contary, the Capt is not god, and these people have paid the airline for a service that they have not received. Don`t forget they pay our wages and without the customer service that they expect they WILL go else where
Shining Example, apparently...
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I'm with the pax on this one. If the captain told them to strip and turn cartwheels, he'd be disregarded. Authority should be exercised with appropriate responsibility.
I suspect EZY's mistake was in being honest. Where large groups are involved, 'selective honesty' can be a better policy.
I agree that the coverage sends the wrong message to the travelling public. Cliches such as 'flying will never be the same again' [BBC LDN News] border on the irresponsible.
I suspect EZY's mistake was in being honest. Where large groups are involved, 'selective honesty' can be a better policy.
I agree that the coverage sends the wrong message to the travelling public. Cliches such as 'flying will never be the same again' [BBC LDN News] border on the irresponsible.
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Similar incident shown on "Holiday Airport - Lanzarote" last night(30/7). Flight to Bristol u/s. 30+ pax told they would be put on a Dublin flight which would now divert to Bristol. Dublin pax not told until last minute. Much mention of pax mutterings on board, and comiserations for cabin crew, but no actual in-flight footage.
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Surely the guilty party here isn't the pax, whose reaction was entirely understandable. The culprit is whoever thought it was a good idea to offload the pax once they'd boarded. If they'd swapped the aircraft before they'd boarded, and announced a 1 hour delay no-one would have known what was going on. When it was obvious that the pax had boarded, Ezy should have accepted that compensation would be due with good grace - it would probably have cost them less than the bad publicity (though watching Airline you have to wonder if they care about bad publicity.) Not Easy-bashing - I use them at least twice a week, and rate them highly - but dismayed at their approach to PR here.
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Written earlier, Brakes to Park laid down the gauntlet
Folks , so sorry to let the truth get in the way of a good story................
A fare comparison in the latest issue of leading business magazine, Business Traveller, confirms what easyJet has been saying all along - traditional airlines continue to rip off travellers. Despite the introduction of "new low fares" by the likes of BA, the article concludes that "conventional airline fares remain stubbornly high at busy times".
Well, matey, I took your challenge, imagining that I was one of your 'Business Travellers', looking to get to NICE for a business meeting next week at short notice. I was going to be there for 2 full days travelling late on Monday and home early Thursday.
Travel on Monday 5th August returning Thursday 8th August
British Airways -£128.60 return incl taxes (LGW)
Go - £165.30 return incl taxes(STN)
EasyJet - £104.85 return incl taxes (LTN) £134.85 return incl taxes (LGW)
Ryanair - Do not serve Nice
Air France £564.60 return incl taxes (LHR)
Folks , so sorry to let the truth get in the way of a good story................
A fare comparison in the latest issue of leading business magazine, Business Traveller, confirms what easyJet has been saying all along - traditional airlines continue to rip off travellers. Despite the introduction of "new low fares" by the likes of BA, the article concludes that "conventional airline fares remain stubbornly high at busy times".
Well, matey, I took your challenge, imagining that I was one of your 'Business Travellers', looking to get to NICE for a business meeting next week at short notice. I was going to be there for 2 full days travelling late on Monday and home early Thursday.
Travel on Monday 5th August returning Thursday 8th August
British Airways -£128.60 return incl taxes (LGW)
Go - £165.30 return incl taxes(STN)
EasyJet - £104.85 return incl taxes (LTN) £134.85 return incl taxes (LGW)
Ryanair - Do not serve Nice
Air France £564.60 return incl taxes (LHR)
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hey land, you have too much time on yr hands !!!.
Also BA flies at reasonable times, not 06:00 or 23:00 to airports close to actual destination, bloody good value for a full service airline.
Also BA flies at reasonable times, not 06:00 or 23:00 to airports close to actual destination, bloody good value for a full service airline.
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Chocks Wahay
Yep, in hindsight taking the pax off wasn't a good idea, but, in keeping with our desire to get all of our passengers to their destination, we made the decision and acted with the best interests of all of those passengers in nce on the two respective flights at heart. Had the shoe been on the other foot and those who refused to get off were the delayed nce-cdg sector passengers, I think they may have taken a different view.
Further, and I won't go into the detail, the engineering situation the Ops team was faced with was changing by the minute with crew duty times ticking away, had they all got off a delay of no more than 1.30 or there abouts was going to occur. But no blame for trying to get everyone home in my view.
Yep, in hindsight taking the pax off wasn't a good idea, but, in keeping with our desire to get all of our passengers to their destination, we made the decision and acted with the best interests of all of those passengers in nce on the two respective flights at heart. Had the shoe been on the other foot and those who refused to get off were the delayed nce-cdg sector passengers, I think they may have taken a different view.
Further, and I won't go into the detail, the engineering situation the Ops team was faced with was changing by the minute with crew duty times ticking away, had they all got off a delay of no more than 1.30 or there abouts was going to occur. But no blame for trying to get everyone home in my view.
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Giza wrote,
Both easyJet & BA fly to Nice Airport from London Gatwick as Land ASAP states.
To which other airport do you think easyJet fly to near Nice?
Taking the whole easyJet network to which airports do easyJet fly which could be considered "secondary" to the main airport?
Or don't you have the slightest clue?
Also BA flies at reasonable times, not 06:00 or 23:00 to airports close to actual destination
To which other airport do you think easyJet fly to near Nice?
Taking the whole easyJet network to which airports do easyJet fly which could be considered "secondary" to the main airport?
Or don't you have the slightest clue?
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giza.
nobody has said that all passengers are idiots. The 60 passengers involved in this particular incident quite definitely were!
This was not a case of disregarding the needs of those 60 passengers, it was more of a case of having a great deal of regard for a considerably larger number of passengers.
The passengers encamped on that aircraft were interested in themselves alone. Easyjet's responsibility extended not only to those 60 people but also to others delayed by a technical problem.
Obviously it would have been considerably better to have made the decision to switch aircraft before boarding time however, due to the ever-changing nature of the technical difficulties, that did not happen. It remains however arrogant in the extreme for a group of Passengers, no doubt encouraged by a small group of ring-leaders, to decide to effectively hijack an aircraft until it takes them where they want to go.
The revenue from these people may well pay our wages, but if we allow airlines to be dictated to in this way, the entire structure will fall apart at the seams and there will be no revenue at all!
Crepello
Are you for some reason suggesting that in this case it wasn't ? If so, why?
nobody has said that all passengers are idiots. The 60 passengers involved in this particular incident quite definitely were!
This was not a case of disregarding the needs of those 60 passengers, it was more of a case of having a great deal of regard for a considerably larger number of passengers.
The passengers encamped on that aircraft were interested in themselves alone. Easyjet's responsibility extended not only to those 60 people but also to others delayed by a technical problem.
Obviously it would have been considerably better to have made the decision to switch aircraft before boarding time however, due to the ever-changing nature of the technical difficulties, that did not happen. It remains however arrogant in the extreme for a group of Passengers, no doubt encouraged by a small group of ring-leaders, to decide to effectively hijack an aircraft until it takes them where they want to go.
The revenue from these people may well pay our wages, but if we allow airlines to be dictated to in this way, the entire structure will fall apart at the seams and there will be no revenue at all!
Crepello
Authority should be exercised with appropriate responsibility.
Are you for some reason suggesting that in this case it wasn't ? If so, why?
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Without all the details, I can't say which (if any) ops decisions were wrong-headed. But having flown exclusively as a passenger for several years, I can empathise more now than I possibly would have before. Might not go along with a mutiny though 
One thing which does intrigue me is the issue of compensation which has been raised. Admit I'm not familiar with EU regs, but do pax get comp simply for being late ? Doesn't work that way in the US - there are Denied Boarding (aka bumping) rules, but tech delays are exempt from them anyway. So what was the financial exposure in this incident, or is that a total red herring ?
Way back when, our policy was always to inconvenience the minimum number of passengers even if that meant severely inconveniencing them to the benefit of others.
One thing which does intrigue me is the issue of compensation which has been raised. Admit I'm not familiar with EU regs, but do pax get comp simply for being late ? Doesn't work that way in the US - there are Denied Boarding (aka bumping) rules, but tech delays are exempt from them anyway. So what was the financial exposure in this incident, or is that a total red herring ?
Way back when, our policy was always to inconvenience the minimum number of passengers even if that meant severely inconveniencing them to the benefit of others.
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no sig Thanks for a sensible reply in amongst all the "Ezy are great / Ezy are crap" nonsense. Full marks for trying to resolve a very complicated situation. Lessons learned all round by the sound of it.
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2 points,
1. Scottie, I do not know EZ route structure by heart, so i am not able to comment specifically, although I was talking in general, not EZ to NCE. However I think u will find that as a general rule the routing with respect to timing and destination with "LoCost" airlines, Ryan in particular, is not as convienient as BA.
2. Flaps One, If a passenger has paid to travel from a-b on a particular flight, he has the right to travel, although to the insider within the airline industry it may seem selfish of pax not to concider others, but there is nothing on their ticket that says they will be required to subject themselves to great inconveinience to ensure that the airline does not have to pay compensation to two groups of pax.
I am sure if you needed to get home/away you would not subject yourself to a two hour delay.
1. Scottie, I do not know EZ route structure by heart, so i am not able to comment specifically, although I was talking in general, not EZ to NCE. However I think u will find that as a general rule the routing with respect to timing and destination with "LoCost" airlines, Ryan in particular, is not as convienient as BA.
2. Flaps One, If a passenger has paid to travel from a-b on a particular flight, he has the right to travel, although to the insider within the airline industry it may seem selfish of pax not to concider others, but there is nothing on their ticket that says they will be required to subject themselves to great inconveinience to ensure that the airline does not have to pay compensation to two groups of pax.
I am sure if you needed to get home/away you would not subject yourself to a two hour delay.
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May I suggest Giza if you don't know the facts then don't cast sweeping generalisations which are devoid of them.
Comparing Ryanair's schedule/route structure with Go/easyJet's is like comparing apples with oranges (pardon the pun
).
Comparing Ryanair's schedule/route structure with Go/easyJet's is like comparing apples with oranges (pardon the pun
).
Last edited by Scottie; 31st Jul 2002 at 22:43.
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giza
Those passengers had indeed paid to travel from a to b. At no stage were they being denied travel between a and b.
It had merely been decided, admittedly somewhat late, but for the benefit of a greater number of passengers, to reorganise aircraft and timings following some technical difficulties.
Such reorganisation of flights is commonplace within the aviation industry. Some airlines have spare aircraft to fill any gaps but many others do not. There was nothing particularly unusual in the circumstances that led up to this incident. I do however reiterate that this decision should have been made 30 minutes earlier.
Had these people listened clearly to what they had been told, and followed the instructions given to them, they would only have been delayed by approximately 1 1/2 hours. As it was, by their own stupid actions, both they, and another load of passengers, were delayed considerably longer.
Now if that sort of action is justified or makes any sense whatsoever we may as well all pack up and go home!
Those passengers had indeed paid to travel from a to b. At no stage were they being denied travel between a and b.
It had merely been decided, admittedly somewhat late, but for the benefit of a greater number of passengers, to reorganise aircraft and timings following some technical difficulties.
Such reorganisation of flights is commonplace within the aviation industry. Some airlines have spare aircraft to fill any gaps but many others do not. There was nothing particularly unusual in the circumstances that led up to this incident. I do however reiterate that this decision should have been made 30 minutes earlier.
Had these people listened clearly to what they had been told, and followed the instructions given to them, they would only have been delayed by approximately 1 1/2 hours. As it was, by their own stupid actions, both they, and another load of passengers, were delayed considerably longer.
Now if that sort of action is justified or makes any sense whatsoever we may as well all pack up and go home!
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Then stop making generalisations. EZY go to CDG, ryan go to beauvais, ezy and go go to GLA, ryan go to 'glasgow' prestwick. Not to mention ryans routes to the rest of europe, frankfurt in particular. Do at least a token amount of research before slanting operations you oh so obviously know nothing about.
Also without wanting to labour the point, it is not down to the pax to 'inconvenience' themselves. They are there to go from a to b and behave themselves. If they are told to get off an aircraft they bloody well do as they are told. I know of an EZY incident recently when there was a medium threat bomb warning. Did the pax get off quietly. Did they hell, they went off moaning, got back on moaning and gave the cabin crew nothing but abuse the wholw way down. It was a minority but you have to ask yourself where the hell does the line get drawn.
I believe that this incident has set a precedent. This will not be the last case of idiotic, and I do not apologise for the phrase giza, pax believing they can take the law into their own hands and get away with it. Next time arrest them. Then people may think twice about such tactics.
Also without wanting to labour the point, it is not down to the pax to 'inconvenience' themselves. They are there to go from a to b and behave themselves. If they are told to get off an aircraft they bloody well do as they are told. I know of an EZY incident recently when there was a medium threat bomb warning. Did the pax get off quietly. Did they hell, they went off moaning, got back on moaning and gave the cabin crew nothing but abuse the wholw way down. It was a minority but you have to ask yourself where the hell does the line get drawn.
I believe that this incident has set a precedent. This will not be the last case of idiotic, and I do not apologise for the phrase giza, pax believing they can take the law into their own hands and get away with it. Next time arrest them. Then people may think twice about such tactics.
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point taken on the EZY route structure, my response was not researched. (A case of "they all look the same too me"). However I still believe arresting pax for demanding a service is bordering on the hysterical. Yes they ended up with a longer delay, but they should not have been put in that postion in the first place.
I, however have no sympathy for pax who moan and make the crews life hell when it comes to security issues, yes they are the idiots and should know differently, but that is a diferent case completly.
I, however have no sympathy for pax who moan and make the crews life hell when it comes to security issues, yes they are the idiots and should know differently, but that is a diferent case completly.
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Beam me up Scottie,
Not quite seen the light, I still totally disagree with you on attitude to passengers in this case, the other stuff was digression.
best of luck anyway, who gets paid more by the way, Easy or Go, is there going to be some fun there
Not quite seen the light, I still totally disagree with you on attitude to passengers in this case, the other stuff was digression.
best of luck anyway, who gets paid more by the way, Easy or Go, is there going to be some fun there