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Worlds Worst Airports - LHR slumps to 6th

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Worlds Worst Airports - LHR slumps to 6th

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Old 3rd Mar 2014, 15:11
  #21 (permalink)  
 
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I flew from Terminal 8 at JFK not long ago and it was fine Don't know why they are saying that's not a good Terminal
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Old 3rd Mar 2014, 16:14
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Heathrow Harry says:
LAX is dreadfull
.

This is a generalisation, which proves my point about individual perceptions depending on terminals used. I have flown in and out of LAX quite a number of times in the past 3 years, both domestic and international. All my experiences were positive! However, the airline I use on internationals doesn`t use the same terminal as BA or VS for instance. There could lie the difference.
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Old 3rd Mar 2014, 16:15
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Admittedly LHR was a poor poor place not all that many years ago but it has consistently improved recently. The new T2 will continue that trend.
Only so much you can 'improve' cr@p, end of the day it is still cr@p!

As for what has been 'consistently improved' what are we talking? The very bad and in-polite security staff, still. The appalling terminal layouts, still. The poor signage, still. Overly extensive and intimidating shopping mall terminals, still. The highest airport terminal car park charges in the world, still.
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Old 3rd Mar 2014, 16:28
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As a frequent global traveller, I find Heathrow far better than many major international airports, certainly T5, and I am no fan of BA, is a pleasure.

Last time we flew through T3 on VS it was a good experience too. I also did and airside transfer from T5 to T3 and itwas smooth and comfortable, but a bit circuitous. Those who rubbish LHR should try CDG, MAD, LIS, SVO, VKO, FRA, BRU .... and many others. In fact, the only European major hubs better than LHR are ZRH and AMS.
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Old 3rd Mar 2014, 17:03
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Have passed through Heathrow T5 as a passenger today. Must say very pleasant experience all said and done.

Only down side was WH Smiths which was hopeless long que disinterested staff some people in front of me just gave up and threw their books down and left.
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Old 4th Mar 2014, 01:18
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The UK staffing, attitude and mentality at security needs a lot to be desired. They just do not know when or how to engage their brains. They seem to base their methodology the same way as the French do with the McDonalds, Subway franchises etc i.e. no one gets served until the last order is complete. Their attitude is always abysmal and people complain about the TSA in the USA?! At least you move in the USA. Transited through LHR unexpectedly with the family last November and between landing in T5 to arriving at the gate in T1 it took 121 minutes. In saying that I checked in on my mobile and was from drop off outside T1 and at my gate in in less than 35 minutes on several occasions in the past few months.

My recommendation:
Do not transit through LHR.
Staff find it even difficult to communicate in the language native to country of employment hence travel via AMS/ FRA or even CDG where after time you will find the short cuts.
Food is absolutely disgusting no matter where you go (apart from lounges which thankfully is never of UK fluff and duff) and LHR deserves to be in the top 10 of the worst airports as a result pack a snack before you go.
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Old 4th Mar 2014, 08:53
  #27 (permalink)  
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Well All names taken I've been to some seriously remote places around the globe just in the last year and I still reckon LHR is a top ten bad airports

When I go to somewhere remote in a third world country I don't expect a great deal - when I go to the main airport in the capital of a G8 country I expect a lot more

LHR has been an embarrassment since around 1975 - lack of foresight, lack of investment, lack of interest
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Old 4th Mar 2014, 11:40
  #28 (permalink)  
 
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This topic is definitely subjective. You can be waiting 1 hour in T3 immigration at LHR on a hot Friday afternoon and vow never to fly there again. You can be at the back of an immigration queue in Sanford when 3 charter flights have just touched down and think never again, or even have a confrontation at check in because you believe your hand luggage conforms with the low cost carrier's rules and vow never to fly with them again. Or worst you can be locked out of a terminal and stranded for hours on a jet in the middle of the night. Even being herded like cattle into pens with no facilities waiting for a low cost flight back to the UK can be deemed as a bad experience.

At best you could be greeted with a suck of a pineapple cocktail and paper raffia bikini clad girls wiggling their bits on the tarmac at Papeete on arrival and think this is the best airport in the world.

It all depends how you find an airport on the day
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Old 4th Mar 2014, 11:51
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Beauvais Tille

If someone puts Beauvais Tille among the 10 worst airports of the world 2014 the same person should have visited it 10 years ago.
Now it has check in desks and more than one toilet as well as a real terminal building and not only a large tent.
Still it has been just fine the last times I have been there....
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Old 4th Mar 2014, 12:43
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@crewmeal

Absolutely spot on.
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Old 4th Mar 2014, 15:12
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Heathrow Harry, you are not the only one who travels to the back of beyond, I'm sat in T5 right now heading to Almaty, with flights to Astana, Uralsk, Aktau, Madrid and Jerez this week alone. I remember the dead rat in the toilet at Uralsk Airport, the stench, and the bumpy runway.

I don't know what your beef about Heathrow is but maybe you should rename yourself Lydd Harry? It took me 5 minutes to pass security today, yes LHR can be bad, but certainly no worse than some other G8 countries, and certainly does not deserve to be in the top ten worst airports.
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Old 4th Mar 2014, 15:40
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Surprised that Leeds Bradford didn't make the list. Terrible layout, claustrophobic, loud horrible music, not enough seats, long walk along a decrepit cold and draughty covered walkway as Ryanair always seem to park farthest away from the terminal.
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Old 4th Mar 2014, 15:43
  #33 (permalink)  
 
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LHR has been an embarrassment since around 1975 - lack of foresight, lack of investment, lack of interest
All of these points have clearly and obviously been addressed in the period since 2008, it's a nonsense to suggest that Heathrow is one of the ten top worst airports on Earth. One does not have to look that far to find many worse. Some perspective please!
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Old 4th Mar 2014, 16:42
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T1 & T3 still look like utterly condemned terminals in their exterior and interiors, poor signage and staff and nothing at all ever appears to be done about the appalling security staff at both of these terminals and probably across the whole of LHR itself (although I couldn't possibly speculate that far).

Chronic lack of anything to substantially improve the average Joe pax's journey if it involves removal or reduction of retail areas or any sort of expenditure on anything whatsoever if it offers no return immediately (such as retail)
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Old 4th Mar 2014, 16:52
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T250

'Appalling security staff' huh? Just listen to yourself.
What about appalling passengers?

I wonder how you would act if you were paid a disgracefully low wage for such responsible work, had to work long hours with unsociable shifts and had snorting snobs like you looking down on them every day.
You get what you pay for.
This is by no means a LHR only phenomena.

I find it weird that so many people expect some kind of utopian personal service with no queues and a totally stress free experience in one of the busiest airports in the world, operating at full tilt.
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Old 5th Mar 2014, 12:11
  #36 (permalink)  
 
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Originally Posted by T250
At other airports LGW, STN, MAN staff are markedly different, they have customer service skills.
It must have been a different MAN I went to in that case. Most unpleasant security experience ever.......
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Old 5th Mar 2014, 12:16
  #37 (permalink)  
 
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It must have been a different MAN I went to in that case. Most unpleasant security experience ever.......
It's the MAN process at T3 that's a joke. Everything grinds to a halt while once a year grandad has to empty everything into a tray and have a nice wee chat with security. Gatwick and Heathrow have enough space to dump everything in the tray whilst you queue meaning frequent fliers don't grind to a halt as often as they do at MAN T3 (and BHX). It's possible to be all set to go through the arch when you get to the guy who has to ask "Laptop?"
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Old 5th Mar 2014, 14:40
  #38 (permalink)  
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To me, CDG is the absolute pits. It's awful to transit through; staff fit the stereotype Parisian attitude to a tee. Their rudeness knows no bounds; queues first thing in a morning are awful. I still can't figure out which terminals have an airside bus link and which don't - it just seems to be random. And connecting from an AF French domestic flight (2F) to CX (satellite of 2A) seems more like I'm walking half way to Hong Kong.

"Those who rubbish LHR should try CDG, MAD, LIS, SVO, VKO, FRA, BRU .... and many others. In fact, the only European major hubs better than LHR are ZRH and AMS. "

Don't forget MUC - that place is a pleasure to transit through. And if your connection starts to get tight, it's door to door service. Magnificent!



"T250

'Appalling security staff' huh? Just listen to yourself.
What about appalling passengers?

I wonder how you would act if you were paid a disgracefully low wage for such responsible work, had to work long hours with unsociable shifts and had snorting snobs like you looking down on them every day.
You get what you pay for.
This is by no means a LHR only phenomena.

I find it weird that so many people expect some kind of utopian personal service with no queues and a totally stress free experience in one of the busiest airports in the world, operating at full tilt."

Being told by a knuckle-dragger that I need to 'learn to effing well speak English' at LHR T5 security when I misunderstood his impolite instruction really set the tone for me.
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Old 6th Mar 2014, 08:50
  #39 (permalink)  
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When the LHR boosters on here respond the always mention T5 and soon to be reopened T2

No one ever seems to use T1, T3 or T4 (which isn't great but not a WWA) if you read these posts
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Old 6th Mar 2014, 10:53
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No one ever seems to use T1, T3 or T4 (which isn't great but not a WWA) if you read these posts
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I use T1, it's pretty old but nowehere near as busy as it once was. It's going to be demolished very soon so there's little point on banging on about how terrible it all is. It's time expired, as is T3. Once we know the medium term situation around runway capacity, then the re-development of T3 can move forward. T4 is fine in my view if you can avoid the crazy hours of the late night exodus.

It's like the Tube Harry, if you don't invest properly on an ongoing basis, and in the 1980s investment was starved from both, it is much more painful and takes decades to fix that neglect. It's worth remembering LHR was neglected while BAA emabrked on the shiny and palatial third airport for London at Stansted in Essex. That worked out well then, seeing as how the airlines who paid for Ryanair to use STN for gratis are often still stuck in T3 at LHR some quarter of a century later.

Last edited by Skipness One Echo; 6th Mar 2014 at 15:11.
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