Have The Daily Mail hit the nail on the head - for once?
Join Date: Oct 2008
Location: london
Posts: 166
Likes: 0
Received 0 Likes
on
0 Posts
easyflyer,
An oxymoron if I ever saw one!
Let me guess, you don't travel regularly for work.
There are a large number of people who fly everyday for work. A large number of people who are so busy that they can't leave a bit earlier to get to the airport. Why do you think online check in is so popular?
You're being distracted from the issue you at hand. It's not about the business prospects of regional airports, it's the experience of the passenger.
It most definitely was I am almost sure..
Let me guess, you don't travel regularly for work.
There are a large number of people who fly everyday for work. A large number of people who are so busy that they can't leave a bit earlier to get to the airport. Why do you think online check in is so popular?
You're being distracted from the issue you at hand. It's not about the business prospects of regional airports, it's the experience of the passenger.
An oxymoron if I ever saw one!
I do travel regularly for work as it happens and I used to position regularly at my old airline.
In my argument I acknowledged that some people have busy lives and sometimes aren't able to arrive with time to spare but then thats putting the onous on the airport when really it's not their problem.
Besides which, the whole argument is exaggerated. There are many times of the day where airports are positively a breeze to use but at busy times they become...........well busy. Thats the same for airports right across the globe and for businesses/institutions and life in general. Personally, I think we need to "Man" up. As i conceeded earlier, I'm not saying improvements can't be made, i'm sure they can, but airports will always be busy places at certain points in the day, we will always have to queue for security and immigration at certain times aswell.
Part of the reason that flying can be stressful, is that for many people, airports are not somewhere they regularly visit.
Consider a person who has been living in a small village in the Highlands of Scotland, far from anywhere like a town. Now take that person to a huge branch of Tesco at peak time on Saturday afternoon and tell them to shop for a family of four in an hour - the results are unlikely to be pretty.
Those who make their way through the same airports on a regular basis learn their way around the system - they figure out which security queue is likely to be shortest, where to get the best cup of coffee, how to get to each set of gates, etc... effectively they have learnt the system and are capable of making it partly work for them, much like those who always shop at the same supermarket and have built a mental image of what items are in which aisles allowing them to get in and out of Tesco quickly with minimum fuss.
Those who fly once a year tend to forget the airport layout after 12 months, and find the whole experience very different to their normal weekly experience. You can put up as many signs as you like, but learning a new system is hard work for anyone, especially when their expectations do not match reality.
Flying Ryanair from Stansted at 7 am on Saturday morning is not particularly user friendly, but if you've done it dozens of times before, you know what to expect and tend to learn how to navigate it with less fuss.
Consider a person who has been living in a small village in the Highlands of Scotland, far from anywhere like a town. Now take that person to a huge branch of Tesco at peak time on Saturday afternoon and tell them to shop for a family of four in an hour - the results are unlikely to be pretty.
Those who make their way through the same airports on a regular basis learn their way around the system - they figure out which security queue is likely to be shortest, where to get the best cup of coffee, how to get to each set of gates, etc... effectively they have learnt the system and are capable of making it partly work for them, much like those who always shop at the same supermarket and have built a mental image of what items are in which aisles allowing them to get in and out of Tesco quickly with minimum fuss.
Those who fly once a year tend to forget the airport layout after 12 months, and find the whole experience very different to their normal weekly experience. You can put up as many signs as you like, but learning a new system is hard work for anyone, especially when their expectations do not match reality.
Flying Ryanair from Stansted at 7 am on Saturday morning is not particularly user friendly, but if you've done it dozens of times before, you know what to expect and tend to learn how to navigate it with less fuss.
Absolutely and i've conceeded some of the points you raise david but at what point does the scenario you paint become the passengers problem or the airports failure? That is my point.
Join Date: Aug 2007
Location: West Yorkshire
Posts: 635
Likes: 0
Received 0 Likes
on
0 Posts
Easyflyer
Dont think its either, really, its often perception one by the other. I`ve just flown in and out of Liverpool ,for the 2nd time this year, got used to the place and know my way round now, so a better experience. On return had a longer queue at immigration but expected it this time and very relaxed about it. Flew both times with EZY and find them to be excellent, usually crewed by laugh a minute helpful scousers
which adds to the experience IMO.
By contrast If I have to travel through Heathrow I spend the extra and buy time in an exec lounge which does help reduce the stress..
Mind you I really cant beleiev anyone takes the Maily Dail seriously.....I mean c`mon guys
Dont think its either, really, its often perception one by the other. I`ve just flown in and out of Liverpool ,for the 2nd time this year, got used to the place and know my way round now, so a better experience. On return had a longer queue at immigration but expected it this time and very relaxed about it. Flew both times with EZY and find them to be excellent, usually crewed by laugh a minute helpful scousers
which adds to the experience IMO.By contrast If I have to travel through Heathrow I spend the extra and buy time in an exec lounge which does help reduce the stress..
Mind you I really cant beleiev anyone takes the Maily Dail seriously.....I mean c`mon guys
longer queue at immigration
