Problems with US AIRWAYS
Thread Starter
Joined: Jul 2002
Posts: 230
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From: Murica.
Problems with US AIRWAYS
This is probably not the right place to ask this..but here goes.
I live in St. Maarten, caribbean....my fiance lives in Rochester NY.
She booked tickets down here with US AIR in May. She flies US AIR to San Juan PR, and then Am Eagle to SXM.
Yesterday US AIR called her and said that they had changed the flights she was booked on. She will now not reach the connecting flights. US AIRs answer to this is that it is not their problem she is using another airline...and will not help her at all.
Any idea what we can do??
I live in St. Maarten, caribbean....my fiance lives in Rochester NY.
She booked tickets down here with US AIR in May. She flies US AIR to San Juan PR, and then Am Eagle to SXM.
Yesterday US AIR called her and said that they had changed the flights she was booked on. She will now not reach the connecting flights. US AIRs answer to this is that it is not their problem she is using another airline...and will not help her at all.
Any idea what we can do??
Joined: Feb 2000
Aviation Qualifications: SLF
Posts: 2,222
Likes: 60
From: Anderlecht
Sadly, technically they are correct. However, their attitude is not conducive to good customer relations, something they desperately need in their present circumstances. Call back their reservations and ask to speak to a Supervisor. Explain the situation accepting that it is not their responsability and ask if there is absolutely nothing that can be done (in a semi-pleading voice). It'll probably get you nowhere, but hey it's worth a try, you might get connected to a sympathetic human being (rare breed in the airline reservation business these days). Good luck.
You could try the same with AA Eagle and see if they would rebook her on other flights (if there are any).
You could try the same with AA Eagle and see if they would rebook her on other flights (if there are any).
