Airline programme,easy jet
Join Date: Apr 2000
Location: UK
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Problem occurs when there is a large queue behind a check-in desk made up of pax that arrived before the 30 minute cut-off. Check-in staff won't turn them back - if they did, there'd be a riot.
I've arrived many times at CDG (I'm cabin crew), finished the turnaround tasks as fast as possible only to find out from the despatcher that, with 10 minutes to go before departure, the check-in still hasn't closed.
I've arrived many times at CDG (I'm cabin crew), finished the turnaround tasks as fast as possible only to find out from the despatcher that, with 10 minutes to go before departure, the check-in still hasn't closed.
Join Date: Jul 2003
Location: Frimley, Surrey.
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Too many people can't be bothered with good timekeeping nowadays. Those bad habits don't meld with running any form of public transport efficiently. If I’m late leaving the house to catch a train, I have to accept that I may miss it, but of course, there’s another one 30 or 60mins later.
In thirty years of travelling I’ve never been late for a check-in yet. (and I don’t mean 5mins to close) One day I suppose it will happen, but I won’t expect special treatment when it does. I’ve been sitting on planes that miss their slots because of “special treatment” cases.
My personal experience is that the national airlines seem to be the worst for this. Posters have already made the point - don’t inconvenience your on-time pax for the indolent ones.
In thirty years of travelling I’ve never been late for a check-in yet. (and I don’t mean 5mins to close) One day I suppose it will happen, but I won’t expect special treatment when it does. I’ve been sitting on planes that miss their slots because of “special treatment” cases.
My personal experience is that the national airlines seem to be the worst for this. Posters have already made the point - don’t inconvenience your on-time pax for the indolent ones.
Join Date: Jul 2002
Location: STN and HPN
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I apply a simple rule to all my flights:
Passengers are reminded that failure to arrive at the boarding gate, at the time stated on your aircraft boarding card, may and in many cases does result in the aircraft departing without you. If you're late to the gate, the plane wont wait
Passengers are reminded that failure to arrive at the boarding gate, at the time stated on your aircraft boarding card, may and in many cases does result in the aircraft departing without you. If you're late to the gate, the plane wont wait
but in many cases they turn up before the baggage handlers have found their cases in the hold. Join Date: May 2004
Location: London
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i currently work for Servisair at LGW...it is worth remembering that ezy/ezs pay for X number of checkin agents per flight...should one flight stay open to accept lrp's checkin for the open flights is slowed down risking further delays...As agents we dont check with the dispatcher about lrps if more than five mins after flight closure.
Join Date: Jun 2000
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The general plea here seems to be NO discretion.
However, as a pax it can be very irritating, and appear illogical, when you check teletex and see the flight ETD is advertised as 2 hours late. When turning up at that new publically notified time you are refused carriage; yet the a/c has not yet arrived. When the LCC's try to compare themselves to a flying train, i.e. late and you miss it. it does not seem quite so similar in all cases.
There was one infuriating case, where discretion might have avoided considerable pax frustration.
Flight B booked. At check in told there was 3 hour delay. Trundle off to gate to see EZ a/c arrive. It transpired that this was the earlier flight to my destination, which being 3 hours late causd my following flight on the same route to be 3 hours late. I sat and watched this a/c depart, at what was my booked departure time; then watched it return and eventually deliver me to my destination deep into the night rather than mid-evening. The galling thing was that the earlier flight was only 2/3 full. When I enquired why such inflexibility I was toldthe computer system did not allow for filling up a/c when elayed. Finding and transferring baggage would casue delays and be difficult, and how would those pax who would be offerred transfers be identified. In this day and age of smart tags on bags, boarding numbers, computer systems etc, it would be a doddle to accomplish within a 2 hour delay period. Surely that is what customer service is all about. It is a service industry, but too often the service is that which is easist for the provider and not the customer.
I have often arrived at check in for a publicised delay with no grief. The same has been true of being loaded onto an earlier, delayed flight. I wonder what is so difficult. I appreciate that it might cause congestion at checkin with more pax than expected, but to absolutely refuse carriage on an a/c which has not yet arrived jst because the clock says so seems daft, especially in my case when the check in desks were empty of pax as it was a quiet period.
There are often extenuating cicumstances. The airline reserves the rght to cancel the flight or stuff you about at will, so why not reciprocate when sme common sense discretion can be applied.
To simply quote the rules, as being black & white, and must be y obeyed rigidly is too easy a cop out.
However, as a pax it can be very irritating, and appear illogical, when you check teletex and see the flight ETD is advertised as 2 hours late. When turning up at that new publically notified time you are refused carriage; yet the a/c has not yet arrived. When the LCC's try to compare themselves to a flying train, i.e. late and you miss it. it does not seem quite so similar in all cases.
There was one infuriating case, where discretion might have avoided considerable pax frustration.
Flight B booked. At check in told there was 3 hour delay. Trundle off to gate to see EZ a/c arrive. It transpired that this was the earlier flight to my destination, which being 3 hours late causd my following flight on the same route to be 3 hours late. I sat and watched this a/c depart, at what was my booked departure time; then watched it return and eventually deliver me to my destination deep into the night rather than mid-evening. The galling thing was that the earlier flight was only 2/3 full. When I enquired why such inflexibility I was toldthe computer system did not allow for filling up a/c when elayed. Finding and transferring baggage would casue delays and be difficult, and how would those pax who would be offerred transfers be identified. In this day and age of smart tags on bags, boarding numbers, computer systems etc, it would be a doddle to accomplish within a 2 hour delay period. Surely that is what customer service is all about. It is a service industry, but too often the service is that which is easist for the provider and not the customer.
I have often arrived at check in for a publicised delay with no grief. The same has been true of being loaded onto an earlier, delayed flight. I wonder what is so difficult. I appreciate that it might cause congestion at checkin with more pax than expected, but to absolutely refuse carriage on an a/c which has not yet arrived jst because the clock says so seems daft, especially in my case when the check in desks were empty of pax as it was a quiet period.
There are often extenuating cicumstances. The airline reserves the rght to cancel the flight or stuff you about at will, so why not reciprocate when sme common sense discretion can be applied.
To simply quote the rules, as being black & white, and must be y obeyed rigidly is too easy a cop out.
Join Date: Jul 2003
Location: Frimley, Surrey.
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Those are interesting points that have never affected my flights yet. I feel you're dead right to say that they should put themselves out to get you to your destination at (or near) the planned time. Your published example shows why they should make the effort - who wants bad publicity?
I still feel however, that when the system is running like clockwork it should not be disrupted for tardies.
I still feel however, that when the system is running like clockwork it should not be disrupted for tardies.
Join Date: Aug 2002
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Along the same lines, last week landed in INV 25 mins ahead of schedule. All pax boarded on time apart from one, who had forgotten his car keys. His wife was bringing them from the next town. My CAPT decided to wait until -5min STD to see if the keys would arrive. They didnt, and the pax decided to come without them. We departed -2min STD, having waited fully boarded for 20 mins for this one pax. What thanks did we get? On disembarkation in LTN the pax decided to mouth the word "B**tard" at my CAPT who was just leaving the FD.
