EK775 to Durban severe turbulence??? Any news?
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Join Date: Dec 2009
Location: South Africa
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EK775 to Durban severe turbulence??? Any news?
Relatives on EK775 to Durban on 19 December 2009 related this:
About 2hr before landing, during meal service, B777 aircraft experiences severe turbulence, causing aircraft to suddenly drop. Catering trolley lifted, and fell on cabin crew, breaking leg of one crew and finger on another. Food trays flew everywhere, and a passenger nearby made hole in ceiling with head. Bare metal of aircraft could be seen through hole.
No communication from FDC from time of incident till 30 minutes after, when Captain came to back to assess damage and injuries. On landing, Pax were advised that if injured, to stay aboard for medical assistance, while uninjured were allowed to disembark, without being offered any trauma counselling or other feedback from airline staff.
If the account of my family is correct, I think the incident was not well managed by crew and airline. Maybe they are hoping nobody speaks up...
About 2hr before landing, during meal service, B777 aircraft experiences severe turbulence, causing aircraft to suddenly drop. Catering trolley lifted, and fell on cabin crew, breaking leg of one crew and finger on another. Food trays flew everywhere, and a passenger nearby made hole in ceiling with head. Bare metal of aircraft could be seen through hole.
No communication from FDC from time of incident till 30 minutes after, when Captain came to back to assess damage and injuries. On landing, Pax were advised that if injured, to stay aboard for medical assistance, while uninjured were allowed to disembark, without being offered any trauma counselling or other feedback from airline staff.
If the account of my family is correct, I think the incident was not well managed by crew and airline. Maybe they are hoping nobody speaks up...
Join Date: Sep 2009
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If the account of my family is correct, I think the incident was not well managed by crew and airline. Maybe they are hoping nobody speaks up...(Quote)
I fly with M Rats regularly and will continue to do so....... so the aircraft hit some major turbulance so what.... if you skid out of control with your Beemer, do you now expect BMW to apologise as well.
It was a freak accident, it happened, everyone got off the aircraft, get over it.
To say that they are hoping no one speaks up is just bad taste
I fly with M Rats regularly and will continue to do so....... so the aircraft hit some major turbulance so what.... if you skid out of control with your Beemer, do you now expect BMW to apologise as well.
It was a freak accident, it happened, everyone got off the aircraft, get over it.
To say that they are hoping no one speaks up is just bad taste
Join Date: Aug 2001
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Dreamer I wouldn't rely on the report of your family very much, they couldn't even get the aircraft type right.
When you are a passenger do like the flight crew...KEEP YOUR SEATBELT DONE UP....that way you avoid making a hole in the roof with your head
I always include this in my welcome aboard PA so if you hit your head on my flight, while you are seated, you better not try and sue!!!
Unfortunately clear air turbulence happens and usually can't be forecast.
When you are a passenger do like the flight crew...KEEP YOUR SEATBELT DONE UP....that way you avoid making a hole in the roof with your head
I always include this in my welcome aboard PA so if you hit your head on my flight, while you are seated, you better not try and sue!!!Unfortunately clear air turbulence happens and usually can't be forecast.
Join Date: Jul 2000
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Because their destination was Durban and there probably wouldn't have been all that much difference in time - particularly when you factor the disruption it would have caused. Besides, you weren't there so why not quit the monday morning quarterbacking!
Join Date: Apr 2008
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Counseling
What the hell are you talking about dude!! Who needs counseling after turbulence
. Maybe they should be thankful for being alive. Sure the crew did not do it on purpose. Do you counsel your family after you have hit a speed bump.?????
. Maybe they should be thankful for being alive. Sure the crew did not do it on purpose. Do you counsel your family after you have hit a speed bump.?????
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That's a bit harsh, piapito.
This describes a serious incident and one which could well have been traumatic for some passengers. I think offering counselling or support might have been in order for anyone suffering from shock.
It's also a lesson to keep seat belts fastened at all times!
Catering trolley lifted, and fell on cabin crew, breaking leg of one crew and finger on another. Food trays flew everywhere, and a passenger nearby made hole in ceiling with head. Bare metal of aircraft could be seen through hole.
It's also a lesson to keep seat belts fastened at all times!
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Counseling
As I said guys, CAT happens and the age of "CAT detectors" has not yet dawned on us, and probably never will!!!. I am pretty sure that a world class Airline as EK provided the necessary help to those in need especially the crew involved. It should not be expected to handout counseling for such a occurrence as it was not in any way a catastrophe. In fact CAT happens much more than you think. I think it is sad to assume that airlines must give counseling on such events as this and then judge a airlines professionalism on that. Eat a spoon of cement and harden the hell up.
boohoo shame. S**T happens, we all know that, COUNSELING?????
boohoo shame. S**T happens, we all know that, COUNSELING?????
