New SAA Chief cracks the whip
GunsssR4ever
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New SAA Chief cracks the whip
Saw last night an interview on Carte Blanche where Miss Ramos said the 10 Mil parties is over (apparently this SAA party has been postponed on numerous ocassions and she finally just cancelled it) Good for her ..
SAA has been given 10 days by its new chief executive designate, Khaya Ngqula, to carry out improvements to passenger services.
He has already dispatched a high-powered team to London to end congestion at the check-in desks at Heathrow Airport and has insisted that lie-flat beds be installed in all long-haul business-class flights by February.
Ngqula is due to take over at SAA on October 15 but told 100 top SAA managers that passengers could not wait so long for improvements. SAA could not be allowed to wait in limbo pending his arrival, and work on improvements must begin more systematically.
He focused particularly on baggage handling services, including curbs on rising pilferage. He said there had to be "a sharp focus on SAA's relationship with Equity Aviation", the baggage handling company.
Ngqula said turning SAA around would not require "new inventions". Plans already in place had to be implemented without delay. There had to be a determination by all to return SAA to profitability and meet targets.
An internal audit would be carried out to improve governance and avoid duplication of financial and human resources. A chief risk officer, a risk manager and a compliance officer would be appointed.
The legal department would be strengthened and would report to the chief executive's office instead of the chief finance officer.
Managers would be instructed to submit all contracts to the legal department for review and vetting "to ensure that the company's exposure can be assessed and managed".
The unit would be geared to deal effectively with SAA's litigation challenges.
All procurement functions, including that for fuel, would come under the chief financial officer.
Ngqula said SAA would also work closely with tourism authorities in KwaZulu-Natal and Eastern Cape, replicating what was already being done in the Western Cape to encourage more incoming foreign passengers.
He has already dispatched a high-powered team to London to end congestion at the check-in desks at Heathrow Airport and has insisted that lie-flat beds be installed in all long-haul business-class flights by February.
Ngqula is due to take over at SAA on October 15 but told 100 top SAA managers that passengers could not wait so long for improvements. SAA could not be allowed to wait in limbo pending his arrival, and work on improvements must begin more systematically.
He focused particularly on baggage handling services, including curbs on rising pilferage. He said there had to be "a sharp focus on SAA's relationship with Equity Aviation", the baggage handling company.
Ngqula said turning SAA around would not require "new inventions". Plans already in place had to be implemented without delay. There had to be a determination by all to return SAA to profitability and meet targets.
An internal audit would be carried out to improve governance and avoid duplication of financial and human resources. A chief risk officer, a risk manager and a compliance officer would be appointed.
The legal department would be strengthened and would report to the chief executive's office instead of the chief finance officer.
Managers would be instructed to submit all contracts to the legal department for review and vetting "to ensure that the company's exposure can be assessed and managed".
The unit would be geared to deal effectively with SAA's litigation challenges.
All procurement functions, including that for fuel, would come under the chief financial officer.
Ngqula said SAA would also work closely with tourism authorities in KwaZulu-Natal and Eastern Cape, replicating what was already being done in the Western Cape to encourage more incoming foreign passengers.
