I agree, it's certainly not the customer who is responsible, but it also isn't easyJet and all the other airlines who found their fleet scattered over half of England.
You can blame the airline responsible ....but until the AAIB makes its report (eventually !) I think that everyone will be 'p*ssing in the wind', unfortunately.
I really hope that everyone disrupted manages to get away for Xmas.
Having worked in the industry for over 30 years, I've seen the worst kind of disruption and it's always more painful over the holidays.