So Mightygem who was there has an opinion you Pan who wasn’t seem to have been fed a spoonful.
Perceptions are everything in this job clearly, all it serves to do is undermine your point of view when you are corrected by those that actually served there. Once again, taking the service away from those who are happy to crow about a “world class service” (ive seen the posters!). Get out and actually use your eyes and ears.
Willing amateurs at best.