he 'I make sure I'm home every night with my family' quote when here entire workforce is almost exclusively shift workers disengaged the entire workforce.
Well, it WAS accepted by Joyce from the outset that she be able to do this.
On the other hand, Jetstar Hong Kong SHOULD have ben operating. Operating a business in China by a foreign entity no matter how many locals you put on the board has always been difficult. Start a business, the Chinese put as many administration obstacles in your way until eventually you give up. You sell "for a song" what is left to get SOMETHING back, and the Chinese move in, employ your business model without the obstacles and reap the rewards. Easy. Although in this case, there's no more a/c.
Perhaps she failed to see how things were done and dug in against them.
Still, the engagement of staff is critical in a successful business and especially in a NEW business and from most reports, she lived in a "different world".