Originally Posted by
wiggy
Interesting because some sources in the media and being quoted elsewhere on pprune are implying this was really only a BA problem...
I was meant to travel on Eurowings to Cologne at 4 pm and received a text just as I was arriving on the train from T5 advising flight cancelled. The advise to contact them via phone or website was something of a joke as gave that up in frustration.
The queues at the T2 desks were not good (DLH, Swiss, Eurowings combined desks) and were about 4+ hours long by the time I joined them, information not good and all in all a wasted afternoon.
When I did eventually get offered an alternate it was for 8 PM the following day via Berlin which was of no use.