To be fair, I think the main reason for a lack of comments on social media is knowing that some will take it as an insult knowing that KA have a 13th month included in our COS.
I personally do feel for the CX guys and can't see the logic in the decision to single out the one group that has so much leverage in the ability to cost the compony money in lost efficiency.
As far as Yammar goes, a few went on in the early days to voice some concerns but CX management simply weren't interested in responding. So everyone left.
Training CX SO's, I do believe that the DPA were prepared to put a stop to it but the AOA advised against it. (Thats not confirmed)