It’s really just a lack of creativity. If these airline (#fake) managers and directors spent half the time they do trying to extract productive employee concessions to improving the product and subsequent revenue flows, CX would be billions of dollars ahead, but they simply don’t know how so they just come after us instead.
PS - Horizon Air was once considered the very best US regional airline to work for and fly on. Look at them now, bottom of the barrel. Is this CX’s future too?