Skipness, you and I are normally on the same page but not on this issue. Having had very close dealings with BA Gatwick in the 1990s, they were lovely people but grossly inefficient as a handling agent. Their handling quotes to us were sometimes three times as much as a third party handler e.g. Gatwick Handling (and believe me, BA wanted our business). Any attempts by management to improve the efficiency of the operation were thwarted by the unions. What subsequently happened, they brought on themselves.