Crab@, about contractor maintenance, while the contractor has his margins squeezed it also falls the the contract monitor to hold him to account. I had it easy on a small unit; I knew the contract and I knew the maintenance needs.
On a large unit you probably need a contract maintenance committee to keep the contractor to the mark.
I have just come off a cruise ship that hut the spot. They give passengers a phone number to report problems they may have missed. Loose floor tile, rang hotline, next day fixed.
How many people just live with problems and then moan? Eventually your 'to do' jobs becomes huge, prioritized, and jobs shelved.