Be warned, Air NZ Premium isn't as premium as it used to be.
Shirley, you must be wrong ???? Air NZ have just been voted Best Airline again. If your experience is with The Best, I shudder to think what the others are like ?
Best Airline ? Recently my wife was ticketed, boarding card issued, waiting in the departure lounge at around 9.30 pm when it was announced that the aircraft was u/s and the flight re-scheduled at 08.00 am next day, and no, my 79 yr. old wife was told, we are not providing you with hotel accom. you're not - quote- a Frequent Flyer, we'll bring in mattresses and you can doss down on the floor of this lounge. Meal vouchers were not issued until 10.15 pm, after the restaurant was closed at 10.00, so no food or refreshment of any kind until the next morning. Speaking to the cabin crew next day it was obvious that the delay was known to have been likely around 7.00 pm the previous evening, as the crew were told to delay their departure from home, so meal vouchers could have been prepared before the restaurants etc. closed at 10.00 pm. Gotcha !
After subsequent bitter letters were exchanged, my wife was 'awarded' 50 Air Points, but when she tried to use them for her next flight they were refused, as she didn't have enough to purchase the complete ticket, and part payment with Air Points was not allowed.
Hawaiian Airlines now fly to Auckland, so we have an alternative way to get to California, albeit with a stop-over in Hawaii ( how hard is that ! )
We have a choice.
Best Airline ? Yeah! Right !