Not all blacks see themselves as victims but I have seen them get the short end of customer service too often.
I was in NYC one night trying to get the dinner check to pay and make it across the street for a show. I could not get the waitress's attention. The two black women seated beside us were having the same issue. Their comment was "at least it is a waitress issue, not an "us" issue". I was shocked and saddened at their mater of fact tone. How much must it have hurt to have acquired their acceptance that they will routinely get lesser service.
I tracked down the 4 instances and read what information was online. I could see you might have two reading of the same event, but sadly I have no doubt the reaction from the staff was not what I as a white male would have gotten.
(I also know better than to be rude to gate agents!)
20driver