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Old 1st Oct 2017, 15:18
  #336 (permalink)  
Lee J
 
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Daily Mail...

Monarch's CEO sent an internal email - seen by MailOnline - to staff to remind them to 're-assure our customers'.

Andrew Swaffield wrote: 'You may have seen press reports and social media speculation about us this morning, about our ATOL licence and imminent future.

'And passengers may be asking as well. If you're a pilot or crew, or in another customer-facing role, please re-assure our customers, if asked, that our flights are operating as normal, carrying Monarch customers as scheduled.

'Our ATOL licence - which is for packaged holidays only - is with the CAA. Flight only bookings do not require an ATOL licence, in line with other airlines.

'I know this is unsettling and we will try to end this uncertainty as soon as we can. Thank you for your continued professionalism - I know it hard in the circumstances, but I appreciate it very much.'
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