FFMAN,
Apologies for the delay in replying. I think ATC and Public Relations are very different animals. It is also doubtful that an "underpaid office worker in MAG House" would be tasked with communicating with the press.
It seems to me that at the present time those in 'MAG House' have, (sadly), a degree of contempt toward their customers. their staff, and those living in earshot of the airport, which mirrors that shown by councils towards their rate-payers.