A view from SLF ...
I fly, as a passenger, 6-10 times a year.
If Ryanair have a flight that is:
- Between the airports I need
- At a time I want
- Cheap (has to be cheap to put up with the customer service)
then I would, in the past, have used them.
NEVER again - I can't risk them cancelling my flight without THEM paying for the replacement.
I will usually have time off work, accomodation, car hire, etc. booked - so changing dates isn't an option.
By the time they decide to tell me any cheap flights, on other carriers, will be long gone.
If I was a shareholder I would be spitting feathers at the moment.
Shares hit a high of €19.78 6 weeks ago - they are currently down at €16.02 (a 20% fall). The last time they were that low was the beginning of May.