I have mostly always been happy with ryr when things work out, on time, efficient and cheap. However when things go wrong it goes pear shape so quickly and the attitude of customer service is horrendous.
Friends have booked flights for visit and specifically chose a more expensive airline to ensure it would depart.
If I was booking a flight today I would avoid ryr and pay more.
It’s going to end in tears if they do not sort it out quickly.