– All 315,000 customers received email notices (on Mon 18th)
– By Sun 24th, over 305,000 alternative routings or refunds (over 97% of affected customers) had been processed
– The remaining 3% of customers (less than 10,000) have yet to contact Ryanair
Yeah Right,
I have booked myself a day trip to SIN next July, arriving back in Cebu and getting to my hotel bed around 2am in time for a 1pm departure back to my home airport later that day.
My local LoCo have cancelled my 1pm departure in favour of a 10am departure (2am arrive the hotel, 8am depart the hotel) and all they can be assed to do is send me a text message and put the onus on me to contact them, i.e. I am the one responsible for sorting the problem out and I see RYR displaying a similar attitude, "3% of the passengers haven't contacted us" ... "Well try calling them you @ssholes!"