"I tell my employees that we're in the service business, and it's incidental that we fly airplanes. ... The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy. ... You can't have a mid-life crisis in the airline ...Herb Kelleher"
I don't think MOL was listening too well all those years ago.I think his people skills are terrible and this is the end result.Should go and play with his herds of racehorses.
I bet Southwest lose 1/100th of the pilots RYR do.