Yes exactly, even the tiny number of 3% complaining seems extortionately high, doesn't it, which is unlikely 810,000 people complained.
Let's just say even if 20,000 'complained'. In this context, I mean, wrote in, commented on a social media site, took part in a survey and scored it badly, EI, a written complaint of some sort. Even that is less that 0.1% of the total, which means 99.9% of those passengers using MAN didn't feel disgruntled enough to complain in any 'formal/written' manner. Yes people may 'talk' but how many in reality would carry out a vow 'never use it again' etc.
Doesn't this prove the point that the majority of people are either happy or at worst, 'so/so' about MAN, thus showing what people write in here is clearly a minority view? Clearly shows an exaggerated problem to me, in that we all know MAN isn't great but thus proving MAN obviously isn't as bad as being portrayed by some!