Originally Posted by
ZOOKER
A queue results from a system's failure to cope with the demand on offer.,,,,,,Whether it be a supermarket checkout, a motorway, or one of the multitude of scenarios at EGCC, or any other airport.
But how do you deal with that issue? You say it's a failure, but, how would you process say, the 615 passengers coming off the Emirates A380 in the evening, without a queue forming? Basing that the 615 could all be couples as an example, that's 306-ish 'travelling parties'. Do you have 306 border desks, all manned and ready to receive, as that's the only way to stop a queue forming and thus, 'a failiure'?
So, it's inevitable that a queue will form. and completely inconceivable that you can prevent a queue forming in such a scenario. Even if you staggered and held people back, all you are doing is pushing the queue to somewhere else....