Joke going around that passengers will be charged for an apology, £10 will entitle the customer a terse and mendacious apology.
However, customers can upgrade to a ‘premium remorse’ package which will entitle them to more convincing expressions of regret.
“For a one-off payment of £50 our representative will try to squeeze out a tear whilst informing you that there’s no way you’ll be getting to your destination in the foreseeable future,” a spokesman told us.