Businessman who paid £1,200 to fly to South Africa with BA is given a seat that a passenger urinated on (and he was then told to use wet wipes to clean it up himself)
Businessman given seat urinated on during BA flight | Daily Mail Online
A businessman who paid more than £1,200 to fly to South Africa with British Airways was given a seat that a previous passenger had urinated over.
And to add insult to injury, he claims that when he protested, a British Airways stewardess handed him wet wipes to clear up the mess himself.
IT consultant Andrew Wilkinson, 39, says it happened when he boarded a flight at the end of July to jet out from Heathrow to see his parents.
After finding his seat in economy, he noticed it was damp. Mr Wilkinson, from South-West London, said: 'I called the stewardess who agreed the dampness was urine. She went to the toilet and came back with some wipes and expected me to clean up the mess myself.
'I told her, "I can't sit here" but she just laughed. Her response was, "I can see you are going to work me really hard on this flight, aren't you?"'
Mr Wilkinson, who paid £1,242 for his round trip, said: 'In the end, I put a plastic bag over the seat and covered it with a blanket.'
After Mr Wilkinson took to Twitter to vent his anger, BA spotted his tweets and offered him 5,000 of their Avios reward points in compensation. It then upped its offer to a flight voucher worth £435, or a free upgrade on his next flight to Cape Town.
He said: 'I am not bothered about compensation. I'd just like a proper apology. The one they sent me was clearly a general response.'
Last night, the union which represents flight crews said Mr Wilkinson's ordeal was evidence of how BA standards had been hit by cost-cutting.
Also
https://www.thesun.co.uk/news/428212...ee-urine-seat/
