Its cheaper to pay pax compo than:
- reward your staff
- provide a duty of care for stsff
- offer professional customer service
- complete your contractual obligation of transporting customers
- sub-contatct any available ad-hoc capacity
But in reality the end result will be:
- A small percentage will vow to never fly with them again
- A quick £9.99 seat sale will help most to overlook their principles and on we go again.
I do think that Norwegian should re-design one of the old Ryr adverts to dig in a little.