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Old 16th Sep 2017, 19:41
  #66 (permalink)  
Join Date: Jun 2001
Location: UK
Posts: 3,959
I'm reminded of Zig Ziglar (a US motivational speaker) who stated decades ago that the biggest mistake the (US) airlines made was to think they were in the "transportation" business yet they (in common with almost every business) are actually in the "people" business - i.e. good relationships between the company and the customers and the staff etc.

It seems little has been learned.
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