Are they really bad management?
Bad from the perspective of the investor/shareholder?
I'm not takin the piss, they are an absolute abomination as far as employees are concerned.
An overall lack of leadership and morality have completely betrayed loyal employees and their rightfully earned careers.
What's that saying? " I wouldn't piss on them if they were on fire"
However,
Investors don't care about your career or happiness.
They don't care about their investment beyond its returns.
And management answers to them.
So the slashing and burning of costs (employees) to return to profit is all that matters, not you.
It's a sad reality and none of the employees deserve this travesty from these poor excuses for "managers" that run CX.