Sadly, its the CX model that worked 15 years ago, that has never synthesised into anything that the slowly emerging 'cleaner "LCC models now work around, that is the real reason for this mess. The appalling necrosis in management and the absolute disregard to listen to its top echelon employees..the promotion of imbecilic head nodders and the emergence of a stupendous and ridiculous HR dept..no..not peoples..HR..that has shaped this airline into the loss making fiasco that it now is. And the theatre of espousing how we are all important to the success of the company..what utter BS… do they really think we believe this rhetoric???..not even the contract 2 year renewable engineers believe this rubbish..and yes..send some of these so called "managers"..most of whom couldn't manage anything out of a paper bag..send them to a LCC as suggested..but sadly..I don't think even Tiger Air would accept a CV with a CX endorsement now..