Originally Posted by
ATNotts
Strikes me as an outsider that the whole industry and it's attitudes towards staffing, customer service and payment of reasonable fees to provide same is in need of a total overhaul, as unless something is done the race to the bottom will continue unchecked, to a point where the issue will stop being inconvenience and irritation and become one of health safety, in it's broadest sense, and ultimately people will give up flying.
If HM Government could do one thing, post Brexit, it would be to permit airport operators to set up their own in house handling operations, to ensure monopoly situations such as those at Swissport BHX cannot be repeated here, or elsewhere.
There's no reason why that can't happen today under the EU Directive. MAN had its own in-house ground handler Ringway Handling Ltd until 2008-ish, running in competition with mainstream providers. MAG closed down the operation when their attempts to keep out of the race to the bottom could not be sustained at the prices the airlines would pay. Monopolies needn't always be bad if they are kept accountable and with a transparent charging structure.