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Old 7th August 2017 | 19:49
  #12 (permalink)  
HEATHROW DIRECTOR
 
Joined: Oct 2000
Posts: 8,266
Likes: 1
From: Berkshire, UK
"Customer"! Sorry I have never viewed pilots as customers. It's horrible management yuckspeak.

I haven't understood much of this thread (too old probably) but it sounds too much like old fashioned procedural control!
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