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Old 30th Jul 2017, 19:28
  #26 (permalink)  
goldox
 
Join Date: Oct 2009
Location: Oxfordshire
Age: 70
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Thanx to everyone for their advice support and updates.

Virgin "rescue flight Thunderbird 2" (actually VS106) safely delivered grandson to LHR around 8.30pm last night after a long long trip from SEA via KEF. Overall he was about 10 hours delayed.

He was in the good care of Virgin Atlantic all the way. His mum was allowed to take him onto the plane at SEA and we were updated regularly during and after the diversion.
From all accounts he and the cabin crew found each other charming! He was kept on the 787 at KEF after other passengers left, so had the run of the plane! Apparently he managed a few hours sleep in an Upper Class bed, and had a trip to the cockpit.
We received a photo of him sitting in the magic left hand seat wearing pilots cap!

He also seems to have acquired several sets of 'nice' headphones and assorted toiletries, socks and eyepads etc. Overall he really enjoyed the adventure!

I want to say how wonderful all the Virgin staff are who contributed to his care.
Not sure if name checks are allowed but what the heck! Sarah at Customer Care, and James the plane manager (?) he was awesome, from sending the picture, to getting in touch us by phone (grandson was able to chat with his dad for a bit from KEF) and generally keeping us all informed every step of the way.

Nice one Virgin! I must send Mr B a thank you letter.

(And we do it all again in reverse in three weeks ......)
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