My cousin who lives in Australia went business class on BA from LHR to VVR return recently. She was appalled how standards had slipped since her previous trip, she said the lounge was too small, the food provided in the lounge was poor and all the passengers were made to queue before boarding at LHR. On return the 380 could not go to the dock and had to be de-planed with stairs. She said that Qantas are far better, I felt embarrassed that our national carrier has sunk so low.